Aspect Software announces new Global Consultant Liaison program

PRESS RELEASE: Aspect Software announced the Aspect Consultant Liaison program designed to create deeper engagement with the independent consulting community.The program, developed with CLP Central, an interactive information and communications technology industry resource, arms consultants with the resources and tools they need to help their clients solve issues, maximise growth and improve business performance. Continue reading Aspect Software announces new Global Consultant Liaison program

Pelorus Associates Names Verint Clear Leader in Worldwide Contact Center Applications

PRESS RELEASE: Verint® Systems announced that it has been named the global leader for contact center software by Pelorus Associates in the firm’s new 2015 World Contact Center Interaction Recording Systems Market report. In this analysis, the company is cited as holding more than 42 percent market share. The research tracked total worldwide sales of contact center interaction recording and related systems, and examined the performance of 22 global contact center vendors. Continue reading Pelorus Associates Names Verint Clear Leader in Worldwide Contact Center Applications

Nearly 90% of Businesses are neglecting the customer experience

PRESS RELEASE: Today, the customer holds all the cards. This limitless power has been generated by a seismic shift in how we communicate. Mobile technology means customers are continually in either buying mode or conversation mode; ready to appraise and detract as they feel the need. This gives brands a simple choice – adapt or die. Continue reading Nearly 90% of Businesses are neglecting the customer experience

Clarabridge Launches Clarabridge 7 to Drive Immediate Action on Customer Intelligence

PRESS RELEASE: Clarabridge announced the latest release to its customer intelligence platform. Clarabridge 7 is designed from the ground up to empower various teams throughout an enterprise to collect, distill actionable insights, and instantly view, collaborate and act on omni-channel customer feedback data. Clarabridge 7 helps businesses operationalize their customer insights and create a customer-centric culture of accountability, with each team understanding and more fully realizing their role in delivering a superior customer experience. Continue reading Clarabridge Launches Clarabridge 7 to Drive Immediate Action on Customer Intelligence

Eastern Bank Taps Nuance Voice Biometrics to Innovate the Customer Experience; Becomes First in North America to Replace Security Questions with Voice Biometric Authentication

PRESS RELEASE: Nuance Communications announced that Eastern Bank, the largest and oldest mutual bank in the United States, has deployed Nuance’s voice biometrics technology to make it easier for customers to do business by using the sound of their voice to access their accounts. Continue reading Eastern Bank Taps Nuance Voice Biometrics to Innovate the Customer Experience; Becomes First in North America to Replace Security Questions with Voice Biometric Authentication

3CLogic and HelpSocial Partner to Offer Integrated Social Customer Service Contact Center Platform

PRESS RELEASE: 3CLogic, a leading provider of cloud call center software announced a new partnership with HelpSocial, a leader in social customer service. The recent partnership will address the growing consumer demand for support within social media channels (Twitter, Facebook, etc.) while facilitating the ability to provide social customer service as an integrated part of an organization’s contact center infrastructure. Continue reading 3CLogic and HelpSocial Partner to Offer Integrated Social Customer Service Contact Center Platform