Aspect Software announces new Global Consultant Liaison program

PRESS RELEASE: Aspect Software announced the Aspect Consultant Liaison program designed to create deeper engagement with the independent consulting community.The program, developed with CLP Central, an interactive information and communications technology industry resource, arms consultants with the resources and tools they need to help their clients solve issues, maximise growth and improve business performance. Continue reading Aspect Software announces new Global Consultant Liaison program

Pelorus Associates Names Verint Clear Leader in Worldwide Contact Center Applications

PRESS RELEASE: Verint® Systems announced that it has been named the global leader for contact center software by Pelorus Associates in the firm’s new 2015 World Contact Center Interaction Recording Systems Market report. In this analysis, the company is cited as holding more than 42 percent market share. The research tracked total worldwide sales of contact center interaction recording and related systems, and examined the performance of 22 global contact center vendors. Continue reading Pelorus Associates Names Verint Clear Leader in Worldwide Contact Center Applications

Nearly 90% of Businesses are neglecting the customer experience

PRESS RELEASE: Today, the customer holds all the cards. This limitless power has been generated by a seismic shift in how we communicate. Mobile technology means customers are continually in either buying mode or conversation mode; ready to appraise and detract as they feel the need. This gives brands a simple choice – adapt or die. Continue reading Nearly 90% of Businesses are neglecting the customer experience