Last Chance To Register: Social Commerce Case Study – Harnessing The Power Of Social Communities To Engage Customers And Generate Revenue

 

RISE OF SOCIAL COMMERCE

Sector or product specific social communities offer a powerful means of achieving customer engagement that can be monetised through “buy buttons” or other social transaction devices.

Join us at 1pm – 2pm (BST) on Tuesday, June 30th for a case study-based webinar featuring a social community success story.

Harnessing The Power Of Social Community – The Premier Farnell Story

Premier Farnell is a global distributor of electronic components for the electronic design engineering community, operating in 24 countries and trading in over 100.

REGISTER

Register via the secure link below:

https://attendee.gotowebinar.com/register/43302433104789505

There is no charge for this webinar. You can also invite colleagues by forwarding this email.

CAN’T MAKE THE DATE

If you can’t make the date, register via the secure link below and we’ll send you a recording link post-event.

https://attendee.gotowebinar.com/register/43302433104789505

OVERVIEW

Premier Farnell identified a shift in marketplace behaviour – their customers were migrating to the web to perform research and buy products.

During this webinar, Christy Zurcher, Global Community Development and Operations Manager, will share:

• How they used Social Business to support their strategy to decommission the competition and accelerate the sales cycle.
• How they are connecting directly with engineers online to influence product decisions and drive visits to convert to transactions.
• How they have been able to accelerate business growth and drive market leadership with a customer community.

Christy will reveal how they addressed challenges such as:

• How they link their customer community from a global perspective?
• How they can provide a technology portal and e-community where engineers could collaborate?
• How could they extend the portal to create a community that is the first place engineers go – a place that would ultimately drive increased time on site, repeat visits, enhanced loyalty and ultimately advocacy?

See how Premier Farnell created a one-stop, unbiased global online resource for design engineers around the world to research and buy products, collaborate, and confer in an easy-to-use social networking environment.

Five ways to improve staff outbound productivity and maximise contact centre ROI

BLOG: By Justin Hamilton-Martin, CEO, UltraComms – Companies are increasingly focused on squeezing as much out of their contact centre investments as possible, including ensuring staff productivity is maximised, with every single second made to count. Against this they need to balance the need to ensure service quality is not compromised, and that staff are motivated and supported, rather than just being on an endless treadmill. Continue reading Five ways to improve staff outbound productivity and maximise contact centre ROI

How to be a Connected Digital Enterprise – Digital by Design

BLOG: In a world where digital communication is increasingly ubiquitous, businesses need to make sure they capture their customers’ digital DNA, their online preferences and preferred interaction methods, but also build their own digital DNA. Here, Jeremy Payne, International VP of Marketing for Enghouse Interactive provides some top tips, outlining ways in which businesses can ensure they are truly digital by design. Continue reading How to be a Connected Digital Enterprise – Digital by Design

Marsden Building Society Deploys SmartVoice ViewPoint To Enhance Customer Service Delivery

PRESS RELEASE: Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted solution has been deployed at Marsden’s headquarters in Nelson, Lancashire where it is being used to capture the opinions of customers relating to products and services immediately after calling the company’s contact centre. Continue reading Marsden Building Society Deploys SmartVoice ViewPoint To Enhance Customer Service Delivery

Interoute’s cloud platform chosen by European technology company, BQ, to deploy its Unified Communications

PRESS RELEASE: Interoute, owner operator of Europe’s largest cloud services platform has announced that BQ, a leading European technology company, has chosen Interoute Virtual Data Centre (VDC), to host its new customer and employee unified communications solution. Continue reading Interoute’s cloud platform chosen by European technology company, BQ, to deploy its Unified Communications

NewVoiceMedia strengthens ContactWorld for Sales solution to revolutionise sales performance and productivity

PRESS RELEASE: NewVoiceMedia announced that it has introduced major new product features to its ContactWorld for Sales solution which will dramatically improve the performance and success of sales organisations worldwide. Continue reading NewVoiceMedia strengthens ContactWorld for Sales solution to revolutionise sales performance and productivity

Evolve IP Introduces IT as a Service (ITaaS); Enables IT-Constrained Organizations to Outsource Support and Device Management

PRESS RELEASE: Evolve IP, The Cloud Services Company™, announced the launch of IT as a Service (ITaaS) which provides outsourced management services and sophisticated self-administration tools for IT departments. Designed for organizations with limited or maxed-out resources, Evolve IP’s ITaaS allows IT departments to regain precious time so they can increase productivity, improve user satisfaction and better focus on strategic initiatives. Continue reading Evolve IP Introduces IT as a Service (ITaaS); Enables IT-Constrained Organizations to Outsource Support and Device Management