Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

PRESS RELEASE: On July 1st, all calls made from mobiles to Freephone numbers (0800 and 0808) will at last be free. This move from Ofcom is great news for consumers, but will have a financial and practical impact on any UK business that uses on Freephone numbers for inbound calls. Continue reading Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

Improve Customer Experience in the Contact Center With New Clicktools Solution

PRESS RELEASE: Contact centres will gain a vital tool to streamline agent workflows, create more consistent and satisfying customer experiences, and reduce agent on-boarding times with the release of Clicktools for Contact Centers, according to Callidus Software Inc., a global leader in cloud-based sales, marketing, learning and customer experience solutions. Continue reading Improve Customer Experience in the Contact Center With New Clicktools Solution

CIOReview Selects Content Guru Limited for 20 Most Promising Unified Communications Solution Providers 2015

PRESS RELEASE: CIOReview has chosen Content Guru Limited as one of its 20 Most Promising Unified Communications Solution Providers 2015. The positioning highlights the company’s success in delivering cloud-based Unified Communications (UC) and Communications Integration™ (CI) services through its storm® platform to large enterprise and government organisations. Continue reading CIOReview Selects Content Guru Limited for 20 Most Promising Unified Communications Solution Providers 2015

NEC’s 3C Scores with Southampton FC

PRESS RELEASE: Promotion to the Premier league in 2012 was great news for Southampton FC but also presented challenges for their IT and communications. Rising call costs, an expanding workforce and new demands for collaboration led Head of IT Matthew Reynolds towards UC&C solution UNIVERGE 3C, courtesy of Premier NEC Business Partner Southern Communications. Continue reading NEC’s 3C Scores with Southampton FC

nGenx Appoints Sales Veteran Max Pruger as Chief Sales Officer

PRESS RELEASE: nGenx announced the appointment of Max Pruger as chief sales officer. Recognized for strong sales leadership and channel development, Mr. Pruger has successfully led organizations such as Kaseya in exceeding revenue goals throughout his career. He will be instrumental in defining the company’s long-term growth strategies. Continue reading nGenx Appoints Sales Veteran Max Pruger as Chief Sales Officer

VoltDelta OnDemand Names New Senior Vice President of Americas Sales

PRESS RELEASE: VoltDelta, a NewNet Company, announced that Ben Miller will lead VoltDelta’s direct and partner sales efforts throughout North America. Ben will be responsible for driving market expansion via partner and direct sales efforts for VoltDelta’s Cloud Contact Center solutions. Ben Miller brings more than 15 years of contact center and communications sales leadership to VoltDelta, with a background in building and managing direct and channel sales teams at organizations including inContact, Interactive Intelligence, and Sensory. Continue reading VoltDelta OnDemand Names New Senior Vice President of Americas Sales

Manchester Airports Group (MAG) selects Capgemini for ERP transformation

PRESS RELEASE: Capgemini has been appointed by MAG, the largest UK airport owner and operator, which includes Manchester, London Stansted, East Midlands and Bournemouth airports. As part of MAG’s wider transformation programme, Capgemini will provide the foundation for this journey, leveraging the latest SAP® technologies. The project is to manage, develop and implement an enterprise resource planning (ERP) platform for MAG, providing a core business model which will support efficient and scalable future growth. Continue reading Manchester Airports Group (MAG) selects Capgemini for ERP transformation

Webhelp UK celebrates 795 years of service from longest-standing team members

PRESS RELEASE: Customer experience provider, Webhelp UK, has celebrated the 795 years of combined service achieved by its most dedicated team members, at two annual awards ceremonies. A total of 69 team members were recognised for providing 10 years of service or more at Webhelp’s sites across the UK, as part of the ‘length of service’ celebrations. Continue reading Webhelp UK celebrates 795 years of service from longest-standing team members

Tech Mahindra and Circle Health sign 10-year strategic deal

PRESS RELEASE: Tech Mahindra announced that it has been selected by Circle Health after a competitive procurement process to become their chosen technology partner for the next 10 years. The project will be delivered by nth Dimension, a newly formed wholly owned subsidiary of Tech Mahindra in the United Kingdom. The deal was signed today and is worth a projected £50 million over the 10 years. Continue reading Tech Mahindra and Circle Health sign 10-year strategic deal