PRESS RELEASE: Verint® Systems Inc. announced the availability of the Japanese language version of its engagement management solution. Verint Engagement Management™ is comprised of customer service capabilities that include employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, web self-service and more. It is part of the broader Verint Customer Engagement Optimization™ portfolio, which also includes advanced solutions for customer analytics and workforce optimization.
In addition, the company has formalized a new partnership with Japanese systems and networks integrator IIJ Global Solutions to widen the availability of the solution in the Japanese market. IIJ Global Solutions is a subsidiary company of IIJ (formerly Internet Initiative Japan Inc.). It is one of Japan’s leading Internet-access and comprehensive network solutions providers. With services that span systems integration, cloud computing/data center services, security services and more around the world, Verint is working with IIJ to broaden the reach of its customer engagement solutions across Asia.
Verint Engagement Management can be deployed on-premises and in the cloud. This comprehensive CRM solution—which helps organizations enrich customer interactions and heighten customer and employee engagement—features a wide range of capabilities that are essential to omnichannel customer service and effective customer journeys, including customer interactions that take place through agents, web self-service, live chat, and via social networks and mobile devices.
Today, the solution is being used by organizations around the world to help transform their global customer engagement initiatives. It also is being leveraged to help address complex customer service environments facing large commercial enterprises by providing a platform for integrating disparate systems and supporting continuous business processes for customers and employees across channels.