Webhelp continues its ambitious growth strategy and unveils two major acquisitions in Europe covering six new geographical regions

PRESS RELEASE: The Webhelp Group, a specialist in customer relationship solutions and services has made two strategic acquisitions. Perry & Knorr acquired from Germany’s Walter Services and Italy’s OnLine will both join the Webhelp Group. The two companies have combined revenues of over €80 million and workforce of 2,000 people across Europe. The acquisitions will provide Webhelp with a presence in Germany, the Czech Republic, Italy, Austria, Switzerland and Poland. Continue reading Webhelp continues its ambitious growth strategy and unveils two major acquisitions in Europe covering six new geographical regions

Desk.com Research Uncovers What Millennials Expect from Customer Service

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company released new research from Desk.com, “Crossing The Generational Divide: Providing Customer Service for Today’s Consumers,” which highlights what millennials expect from customer service compared to other generations. Continue reading Desk.com Research Uncovers What Millennials Expect from Customer Service

The working day is getting longer – 9 TO 5 has become 8 TO 8

PRESS RELEASE: 41% more worker time is spent dealing with customers outside traditional 9 to 5 office hours, compared with three years ago, creating a rapid demand for 24 hour services. A study into incoming business call volumes by call answering service alldayPA, tracked over a million calls from a two year period, to reveal the working day now begins at 8am and runs until 8pm. Continue reading The working day is getting longer – 9 TO 5 has become 8 TO 8

Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

PRESS RELEASE: On July 1st, all calls made from mobiles to Freephone numbers (0800 and 0808) will at last be free. This move from Ofcom is great news for consumers, but will have a financial and practical impact on any UK business that uses on Freephone numbers for inbound calls. Continue reading Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

Improve Customer Experience in the Contact Center With New Clicktools Solution

PRESS RELEASE: Contact centres will gain a vital tool to streamline agent workflows, create more consistent and satisfying customer experiences, and reduce agent on-boarding times with the release of Clicktools for Contact Centers, according to Callidus Software Inc., a global leader in cloud-based sales, marketing, learning and customer experience solutions. Continue reading Improve Customer Experience in the Contact Center With New Clicktools Solution