The working day is getting longer – 9 TO 5 has become 8 TO 8

PRESS RELEASE: 41% more worker time is spent dealing with customers outside traditional 9 to 5 office hours, compared with three years ago, creating a rapid demand for 24 hour services. A study into incoming business call volumes by call answering service alldayPA, tracked over a million calls from a two year period, to reveal the working day now begins at 8am and runs until 8pm. Continue reading The working day is getting longer – 9 TO 5 has become 8 TO 8

Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

PRESS RELEASE: On July 1st, all calls made from mobiles to Freephone numbers (0800 and 0808) will at last be free. This move from Ofcom is great news for consumers, but will have a financial and practical impact on any UK business that uses on Freephone numbers for inbound calls. Continue reading Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

Improve Customer Experience in the Contact Center With New Clicktools Solution

PRESS RELEASE: Contact centres will gain a vital tool to streamline agent workflows, create more consistent and satisfying customer experiences, and reduce agent on-boarding times with the release of Clicktools for Contact Centers, according to Callidus Software Inc., a global leader in cloud-based sales, marketing, learning and customer experience solutions. Continue reading Improve Customer Experience in the Contact Center With New Clicktools Solution

CIOReview Selects Content Guru Limited for 20 Most Promising Unified Communications Solution Providers 2015

PRESS RELEASE: CIOReview has chosen Content Guru Limited as one of its 20 Most Promising Unified Communications Solution Providers 2015. The positioning highlights the company’s success in delivering cloud-based Unified Communications (UC) and Communications Integration™ (CI) services through its storm® platform to large enterprise and government organisations. Continue reading CIOReview Selects Content Guru Limited for 20 Most Promising Unified Communications Solution Providers 2015

NEC’s 3C Scores with Southampton FC

PRESS RELEASE: Promotion to the Premier league in 2012 was great news for Southampton FC but also presented challenges for their IT and communications. Rising call costs, an expanding workforce and new demands for collaboration led Head of IT Matthew Reynolds towards UC&C solution UNIVERGE 3C, courtesy of Premier NEC Business Partner Southern Communications. Continue reading NEC’s 3C Scores with Southampton FC

nGenx Appoints Sales Veteran Max Pruger as Chief Sales Officer

PRESS RELEASE: nGenx announced the appointment of Max Pruger as chief sales officer. Recognized for strong sales leadership and channel development, Mr. Pruger has successfully led organizations such as Kaseya in exceeding revenue goals throughout his career. He will be instrumental in defining the company’s long-term growth strategies. Continue reading nGenx Appoints Sales Veteran Max Pruger as Chief Sales Officer