PRESS RELEASE: CIOReview has chosen Content Guru Limited as one of its 20 Most Promising Unified Communications Solution Providers 2015. The positioning highlights the company’s success in delivering cloud-based Unified Communications (UC) and Communications Integration™ (CI) services through its storm® platform to large enterprise and government organisations. Continue reading CIOReview Selects Content Guru Limited for 20 Most Promising Unified Communications Solution Providers 2015
PRESS RELEASE: Promotion to the Premier league in 2012 was great news for Southampton FC but also presented challenges for their IT and communications. Rising call costs, an expanding workforce and new demands for collaboration led Head of IT Matthew Reynolds towards UC&C solution UNIVERGE 3C, courtesy of Premier NEC Business Partner Southern Communications. Continue reading NEC’s 3C Scores with Southampton FC
PRESS RELEASE: Jacada announced that Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European Multimedia Contact Center provider fully based on IP architecture. Continue reading Collab Partners with Jacada to Power Agent Scripting Offering
PRESS RELEASE: nGenx announced the appointment of Max Pruger as chief sales officer. Recognized for strong sales leadership and channel development, Mr. Pruger has successfully led organizations such as Kaseya in exceeding revenue goals throughout his career. He will be instrumental in defining the company’s long-term growth strategies. Continue reading nGenx Appoints Sales Veteran Max Pruger as Chief Sales Officer
PRESS RELEASE: VoltDelta, a NewNet Company, announced that Ben Miller will lead VoltDelta’s direct and partner sales efforts throughout North America. Ben will be responsible for driving market expansion via partner and direct sales efforts for VoltDelta’s Cloud Contact Center solutions. Ben Miller brings more than 15 years of contact center and communications sales leadership to VoltDelta, with a background in building and managing direct and channel sales teams at organizations including inContact, Interactive Intelligence, and Sensory. Continue reading VoltDelta OnDemand Names New Senior Vice President of Americas Sales
PRESS RELEASE: Capgemini has been appointed by MAG, the largest UK airport owner and operator, which includes Manchester, London Stansted, East Midlands and Bournemouth airports. As part of MAG’s wider transformation programme, Capgemini will provide the foundation for this journey, leveraging the latest SAP® technologies. The project is to manage, develop and implement an enterprise resource planning (ERP) platform for MAG, providing a core business model which will support efficient and scalable future growth. Continue reading Manchester Airports Group (MAG) selects Capgemini for ERP transformation
PRESS RELEASE: Customer experience provider, Webhelp UK, has celebrated the 795 years of combined service achieved by its most dedicated team members, at two annual awards ceremonies. A total of 69 team members were recognised for providing 10 years of service or more at Webhelp’s sites across the UK, as part of the ‘length of service’ celebrations. Continue reading Webhelp UK celebrates 795 years of service from longest-standing team members
PRESS RELEASE: Tech Mahindra announced that it has been selected by Circle Health after a competitive procurement process to become their chosen technology partner for the next 10 years. The project will be delivered by nth Dimension, a newly formed wholly owned subsidiary of Tech Mahindra in the United Kingdom. The deal was signed today and is worth a projected £50 million over the 10 years. Continue reading Tech Mahindra and Circle Health sign 10-year strategic deal
PRESS RELEASE: HGS Europe, a subsidiary of Hinduja Global Solutions Limited (HGS) dominated the EMEA finals of Contact Center World, bringing home trophies for “Best Large Contact Center” (Gold), “Best in Customer Service” (Gold), and “Best Outsourcing Partnership” (Silver), along with a host of individual recognitions for its employees across Europe. In total, the company secured an unprecedented eight wins in key categories at the Awards Gala function held in London on June 11. Continue reading HGS Wins ‘Best Large Contact Center’ and ‘Best in Customer Service’
RISE OF SOCIAL COMMERCE
Sector or product specific social communities offer a powerful means of achieving customer engagement that can be monetised through “buy buttons” or other social transaction devices.
Join us at 1pm – 2pm (BST) on Tuesday, June 30th for a case study-based webinar featuring a social community success story.
Harnessing The Power Of Social Community – The Premier Farnell Story
Premier Farnell is a global distributor of electronic components for the electronic design engineering community, operating in 24 countries and trading in over 100.
Register via the secure link below:
There is no charge for this webinar. You can also invite colleagues by forwarding this email.
CAN’T MAKE THE DATE
If you can’t make the date, register via the secure link below and we’ll send you a recording link post-event.
Premier Farnell identified a shift in marketplace behaviour – their customers were migrating to the web to perform research and buy products.
During this webinar, Christy Zurcher, Global Community Development and Operations Manager, will share:
• How they used Social Business to support their strategy to decommission the competition and accelerate the sales cycle.
• How they are connecting directly with engineers online to influence product decisions and drive visits to convert to transactions.
• How they have been able to accelerate business growth and drive market leadership with a customer community.
Christy will reveal how they addressed challenges such as:
• How they link their customer community from a global perspective?
• How they can provide a technology portal and e-community where engineers could collaborate?
• How could they extend the portal to create a community that is the first place engineers go – a place that would ultimately drive increased time on site, repeat visits, enhanced loyalty and ultimately advocacy?
See how Premier Farnell created a one-stop, unbiased global online resource for design engineers around the world to research and buy products, collaborate, and confer in an easy-to-use social networking environment.