Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference

PRESS RELEASE: Verint® Systems announced the winners of its Engage Global Customer Awards program. This year’s recipients were recognized at the Engage™ 2015 global customer conference in Las Vegas for outstanding accomplishments using Verint solutions in three categories: enriching interactions, improving processes and optimizing the workforce. Organizations vied for the title of “winner” and “highly commendable” in each category. Continue reading Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference

Call charge changes do not need to be a headache for call centres, says Aspect

BLOG: As of today, Ofcom will be making landline and mobile charges clear for 084, 087, 09 and 118 calls, with freephone numbers also becoming free from mobiles. Despite the obvious benefits for customers, businesses need to embrace the potential rise in customer interaction and make sure they are offering the best service possible, a customer engagement expert has said. Continue reading Call charge changes do not need to be a headache for call centres, says Aspect