Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference

PRESS RELEASE: Verint® Systems announced the winners of its Engage Global Customer Awards program. This year’s recipients were recognized at the Engage™ 2015 global customer conference in Las Vegas for outstanding accomplishments using Verint solutions in three categories: enriching interactions, improving processes and optimizing the workforce. Organizations vied for the title of “winner” and “highly commendable” in each category. Continue reading Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference

Call charge changes do not need to be a headache for call centres, says Aspect

BLOG: As of today, Ofcom will be making landline and mobile charges clear for 084, 087, 09 and 118 calls, with freephone numbers also becoming free from mobiles. Despite the obvious benefits for customers, businesses need to embrace the potential rise in customer interaction and make sure they are offering the best service possible, a customer engagement expert has said. Continue reading Call charge changes do not need to be a headache for call centres, says Aspect

Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of customer engagement, unified communications and collaboration software and cloud services, has announced general availability of its latest customer engagement, unified communications and collaboration cloud services. Continue reading Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services

Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves the customer experience

PRESS RELEASE: Mitel® announced the appointment of Jane Brett to Head of Contact Centre sales in EMEA recognising the need for dedicated focus on one of company’s strategic growth businesses. Jane Brett joins Mitel with over 18 years’ experience in contact centres working with Fortune 500 / FTSE 250 companies around the globe. The appointment follows a retooling of Mitel’s contact centre portfolio designed to meet growing demand for mobile, cloud and multimedia capabilities. Continue reading Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves the customer experience