Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference

PRESS RELEASE: Verint® Systems announced the winners of its Engage Global Customer Awards program. This year’s recipients were recognized at the Engage™ 2015 global customer conference in Las Vegas for outstanding accomplishments using Verint solutions in three categories: enriching interactions, improving processes and optimizing the workforce. Organizations vied for the title of “winner” and “highly commendable” in each category. Continue reading Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference

Call charge changes do not need to be a headache for call centres, says Aspect

BLOG: As of today, Ofcom will be making landline and mobile charges clear for 084, 087, 09 and 118 calls, with freephone numbers also becoming free from mobiles. Despite the obvious benefits for customers, businesses need to embrace the potential rise in customer interaction and make sure they are offering the best service possible, a customer engagement expert has said. Continue reading Call charge changes do not need to be a headache for call centres, says Aspect

Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of customer engagement, unified communications and collaboration software and cloud services, has announced general availability of its latest customer engagement, unified communications and collaboration cloud services. Continue reading Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services

Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves the customer experience

PRESS RELEASE: Mitel® announced the appointment of Jane Brett to Head of Contact Centre sales in EMEA recognising the need for dedicated focus on one of company’s strategic growth businesses. Jane Brett joins Mitel with over 18 years’ experience in contact centres working with Fortune 500 / FTSE 250 companies around the globe. The appointment follows a retooling of Mitel’s contact centre portfolio designed to meet growing demand for mobile, cloud and multimedia capabilities. Continue reading Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves the customer experience

TCN Announces Strategic Partnership with MPG Management Associates, Corp.

PRESS RELEASE: TCN announced its strategic partnership with MPG Management Associates, Corp. (MPG), a carrier neutral master agency that serves more than 500 agents worldwide. Under this agreement, MPG will market TCN’s cloud-based contact center suite, Platform 3.0, through its extensive agent network of VARs, MSPs, systems integrators, telecom resellers and hardware vendors. Continue reading TCN Announces Strategic Partnership with MPG Management Associates, Corp.

Coveo Named Finalist in 2015 “Stevie” American Business Awards For Its Cloud Intelligent Search as a Service

PRESS RELEASE: Coveo announced that it was named a finalist in the annual Stevie American Business Awards in the category of New Product or Service of the Year – Content – Search Technology Solution. Coveo was selected as a finalist from a field of more than 3,300 nominations from organizations of all sizes and industries. Continue reading Coveo Named Finalist in 2015 “Stevie” American Business Awards For Its Cloud Intelligent Search as a Service