Sabio helps strengthen multi-channel engagement with comprehensive new SMS messaging capability

PRESS RELEASE: Contact centre technology specialist Sabio has extended its Network Services portfolio with the addition of comprehensive hosted SMS messaging capabilities. With SMS proving an increasingly effective engagement channel for organisations of all sizes, Sabio will work with customers across the UK and internationally to not only support volume business messaging but also provide the essential services to ensure that both inbound and outbound SMS channels can operate successfully as part of an integrated customer journey. Continue reading Sabio helps strengthen multi-channel engagement with comprehensive new SMS messaging capability

Comverse Signs Definitive Agreement to Acquire Acision; Combined Company to Extend Global Leadership in Next-Generation Digital Service Solutions

PRESS RELEASE: Comverse, a global leader in digital services, today announced that it has entered into a definitive agreement to acquire Acision, a privately-held leader in secure mobile messaging and engagement services, based in Reading, United Kingdom. Comverse will acquire Acision for a purchase price consisting of approximately $135 million in cash, 3.13 million shares of Comverse’s common stock, and potential earnout payments of up to $35 million. Continue reading Comverse Signs Definitive Agreement to Acquire Acision; Combined Company to Extend Global Leadership in Next-Generation Digital Service Solutions

Altitude Wins Best Mobile Customer Technology Project Award

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced that it has won the “Best Mobile Customer Technology Project Award” from Platinum Contact Center Awards, the leading contact centre industry awards in Spain, now on its 6th edition, organized by ContactCenter magazine. Continue reading Altitude Wins Best Mobile Customer Technology Project Award

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

PRESS RELEASE: Transversal, a global provider of web self-service and contact centre knowledge base solutions announced it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees to quickly and easily connect with the knowledge they need – regardless of the device they may be using. Founded in 2000, Transversal works with a range of global clients, including Nissan, Barclays, Mothercare, John Lewis and Levi Strauss. Continue reading Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

Contact centre reputations need to be repaired, says Aspect

BLOG: The battle against cold calls rages on, as it was revealed earlier this week that 500 members of the British public complain about nuisance cold calls and texts every single day. Dave Ogden, contact centre consultant at Aspect Software, has called for a clamp down on their perpetrators as they risk destroying the industry’s already delicate reputation. Continue reading Contact centre reputations need to be repaired, says Aspect

A winning partnership with DBF has proved the value of outsourcing for Tipp24

PRESS RELEASE: When the International on-line lottery business, Tipp24 decided to relocate its business to the UK from Germany it gave itself a tight timeframe of just three months to find an outsourced contact centre provider and establish its operation. Finding the right partner can be a bit of a lottery (excuse the pun), but Tipp24 struck lucky when they met with DBF. Continue reading A winning partnership with DBF has proved the value of outsourcing for Tipp24

Infosys Invests in Ireland on the Back of Strategic Partnership with Allied Irish Bank

PRESS RELEASE: Infosys announced that it has been selected as a strategic partner by Allied Irish Banks, p.l.c. (AIB), a financial services group operating predominantly in the Republic of Ireland and the UK. Leveraging the momentum of this partnership, Infosys will also make significant investments in the Republic of Ireland. Continue reading Infosys Invests in Ireland on the Back of Strategic Partnership with Allied Irish Bank

Capgemini completes the acquisition of US-based IGATE Corporation

PRESS RELEASE: Capgemini announced that it has completed the acquisition of IGATE Corporation. IGATE Corporation is a prominent technology and services company headquartered in New Jersey with 2014 revenues of $1.3 billion. The transaction is expected to be accretive to Capgemini normalized Earnings Per Share (EPS) by at least 12% in 2016 and 16% in 2017. Continue reading Capgemini completes the acquisition of US-based IGATE Corporation