Sabio helps strengthen multi-channel engagement with comprehensive new SMS messaging capability

PRESS RELEASE: Contact centre technology specialist Sabio has extended its Network Services portfolio with the addition of comprehensive hosted SMS messaging capabilities. With SMS proving an increasingly effective engagement channel for organisations of all sizes, Sabio will work with customers across the UK and internationally to not only support volume business messaging but also provide the essential services to ensure that both inbound and outbound SMS channels can operate successfully as part of an integrated customer journey. Continue reading Sabio helps strengthen multi-channel engagement with comprehensive new SMS messaging capability

Comverse Signs Definitive Agreement to Acquire Acision; Combined Company to Extend Global Leadership in Next-Generation Digital Service Solutions

PRESS RELEASE: Comverse, a global leader in digital services, today announced that it has entered into a definitive agreement to acquire Acision, a privately-held leader in secure mobile messaging and engagement services, based in Reading, United Kingdom. Comverse will acquire Acision for a purchase price consisting of approximately $135 million in cash, 3.13 million shares of Comverse’s common stock, and potential earnout payments of up to $35 million. Continue reading Comverse Signs Definitive Agreement to Acquire Acision; Combined Company to Extend Global Leadership in Next-Generation Digital Service Solutions

Altitude Wins Best Mobile Customer Technology Project Award

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced that it has won the “Best Mobile Customer Technology Project Award” from Platinum Contact Center Awards, the leading contact centre industry awards in Spain, now on its 6th edition, organized by ContactCenter magazine. Continue reading Altitude Wins Best Mobile Customer Technology Project Award

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

PRESS RELEASE: Transversal, a global provider of web self-service and contact centre knowledge base solutions announced it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees to quickly and easily connect with the knowledge they need – regardless of the device they may be using. Founded in 2000, Transversal works with a range of global clients, including Nissan, Barclays, Mothercare, John Lewis and Levi Strauss. Continue reading Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection