NICE Partners with Firstsource Solutions to Enhance the Customer Experience

PRESS RELEASE: NICE Systems and Firstsource Solutions announced a partnership. As part of the partnership, Firstsource will leverage the robust capabilities of NICE Interaction Analytics to help its clients enhance the end-user experience. The NICE solution will enable Firstsource to uncover business insights by automatically analyzing, identifying, quantifying and monitoring customer interactions based on multiple dimensions. Continue reading NICE Partners with Firstsource Solutions to Enhance the Customer Experience

Promero selected by Randstad Technologies to host Aspect Software Unified IP

PRESS RELEASE: Promero, a leading cloud hosting provider of call centre solutions announced that Randstad Technologies, a leading technology talent and solutions provider in the U.S., selected Aspect Software Unified IP contact centre solution hosted by Promero as its future call centre platform. Promero will implement and manage the private cloud platform at Verizon’s state-of-the-art data centre NAP of the Americas and other co-location sites. Continue reading Promero selected by Randstad Technologies to host Aspect Software Unified IP

Sinclair Voicenet Wins Enterprise Business Partner Of The Year Award For EMEA by NICE Systems

PRESS RELEASE: This prestigious award was presented by Benny Einhorn, President NICE Systems EMEA and Omer Fuchs, Director of Business Partner Programmes at NICE Systems’ recent Partner Conference which took place in London on June 16th. The event was attended by key business partners from across the EMEA region. It recognises Sinclair Voicenet’s outstanding services contribution within the UK’s Contact Centre market. Continue reading Sinclair Voicenet Wins Enterprise Business Partner Of The Year Award For EMEA by NICE Systems