CALLPROMISE Awarded US Patent for Callback and Virtual Queuing Technology

PRESS RELEASE: CALLPROMISE, the leading provider in cloud-based callback and virtual queuing technology announced that the United States Patent and Trademark Office (USPTO) has issued the company a patent for a virtual queuing technique that provides businesses an affordable and scalable solution that highlights a company’s respect for callers’ time. The patent validates the company’s innovative methodology, which promotes call center management efficiencies and significantly improves the customer service experience. Continue reading CALLPROMISE Awarded US Patent for Callback and Virtual Queuing Technology

TeleWare seeks new partners to keep creativity and growth top of the agenda

PRESS RELEASE: Communications technology business TeleWare announced it has launched a new recruitment initiative to find a select number of strategic ‘go to market partners’. TeleWare is looking to collaborate with organisations that share its vision to provide creative software and services in the communications technology sector. These new relationships will identify new revenue generating opportunities by launching differentiated communication solutions into the market. Continue reading TeleWare seeks new partners to keep creativity and growth top of the agenda

Everything Voice Selects Unify Circuit to Deliver Dynamic Collaboration

PRESS RELEASE: Unify announced that Everything Voice, a specialist SMB Unified Communications service provider and accredited Unify Professional Partner, has deployed Circuit to drive collaboration and flexibility into its business. Circuit is enabling Everything Voice to provide its employees with seamless voice and video calling, presence and instant messaging, and a wide variety of mobility features and options – all from within a single solution. Continue reading Everything Voice Selects Unify Circuit to Deliver Dynamic Collaboration

IRM acquisition marks launch of Confirmit Australia

PRESS RELEASE: Confirmit announced its acquisition of Information Research Management Pty Ltd (IRM), its exclusive value-added reseller in Sydney, Australia. The acquisition of IRM will enable Confirmit to better serve the expanding Australian, New Zealand and Asian markets with the optimum level of local support. This in turn will enable its customers to develop and deliver world-leading Voice of the Customer (VoC), Voice of the Employee (VoE) and Market Research (MR) programmes. Continue reading IRM acquisition marks launch of Confirmit Australia

Financial heads in the telecoms industry must move beyond the budget to help shape their business

PRESS RELEASE: Nearly nine million people in the UK want to work flexibly, according to a new report, and it is up to businesses in the telecoms industry a to adapt to this cultural change. Finance leaders will be looking at investing in technology that will save them millions of pounds, but they need to look beyond that and take responsibility for embracing innovations that will help them shape the culture of their office and create a workplace of the future. Continue reading Financial heads in the telecoms industry must move beyond the budget to help shape their business

Research shows the loyalty scheme has become a mainstay of customer engagement in age of Big Data

The latest research by consumer analysis and data marketing specialist GI Insight shows that gaining customer insight through loyalty schemes is a powerful way of building stronger buyer relationships and that the vast majority of consumers see real value in these programmes. The survey of more than 1,000 UK consumers (balanced by age, gender, region and social class) reveals that 76% do not want to hand over their data to a business unless it has a ‘proper loyalty scheme’. Continue reading Research shows the loyalty scheme has become a mainstay of customer engagement in age of Big Data