7 announced that it has filed a patent infringement lawsuit against LivePerson, Inc. (LPSN) in the United States District Court for the Northern District of California. 7’s complaint alleges that LivePerson’s products and services infringe four patents owned by 7: United States Patent Nos. 7,228,278; 7,747,438; 8,396,741; and 8,737,599. In the complaint 7 seeks damages and an injunction. Continue reading 7® Files Patent Infringement Action Against Liveperson
PRESS RELEASE: Zayo Group unveiled its updated cloud portfolio to complement its base of infrastructure and connectivity services. The post-Latisys integration relaunch provides customers with a full product set, which includes private, public and hybrid infrastructure-as-a-service (IaaS) cloud services in the U.S. and Europe. This encompasses high-performance, scalable, virtualised and non-virtualised compute and storage on a compliance audit-ready platform. Continue reading Zayo Introduces Cloud Infrastructure Services
PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution Now Rated “Avaya Compliant”
PRESS RELEASE: 7 announces that it has become the world’s largest provider of chat agents, with 5000 dedicated chat agents providing digital assistance for the biggest brands in financial services, communications, retail, technology and travel. 7’s innovative chat services reinvent traditional chat by coupling technology-enabled “digital chat agents” with proven customer service best practices to deliver successful interactions in a more cost-effective way. Continue reading 7® Becomes the World’s Largest Provider of Chat Agents
PRESS RELEASE: Verint® Systems celebrates several partners across the EMEA region for their successes and achievements in deploying and supporting its solutions and in helping customers achieve their mission-critical goals. The awards were presented during the Verint Annual Partner Summit that took place at the Rey Juan Carlos Hotel in Barcelona last month. Continue reading Verint Presents Honours at Annual Partner Summit
PRESS RELEASE: Enrollment Rx announced that Berkeley College selected Enrollment Rx to enhance visibility across departments and throughout the student lifecycle Implemented in 2014, Enrollment Rx is used by 350 users — spanning enrollment, community outreach, marketing and communications, advisory services and financial aid — to foster better relationships through more personalized communications. Early results of using Enrollment Rx point to time savings, reduced system maintenance costs and improved communication with prospective students. Continue reading Berkeley College Improves Communication, Reduces Costs With Enrollment Rx
PRESS RELEASE: Incom are delighted to announce that we have joined forces with Complete Network Services (CNS) to create a market-leading communications business with an enhanced nationwide presence across the private and public sectors. Continue reading Incom joins forces with Complete Network Services!