[24]7® Files Patent Infringement Action Against Liveperson

[24]7 announced that it has filed a patent infringement lawsuit against LivePerson, Inc. (LPSN) in the United States District Court for the Northern District of California. [24]7’s complaint alleges that LivePerson’s products and services infringe four patents owned by [24]7: United States Patent Nos. 7,228,278; 7,747,438; 8,396,741; and 8,737,599. In the complaint [24]7 seeks damages and an injunction. Continue reading [24]7® Files Patent Infringement Action Against Liveperson

Zayo Introduces Cloud Infrastructure Services

PRESS RELEASE: Zayo Group unveiled its updated cloud portfolio to complement its base of infrastructure and connectivity services. The post-Latisys integration relaunch provides customers with a full product set, which includes private, public and hybrid infrastructure-as-a-service (IaaS) cloud services in the U.S. and Europe. This encompasses high-performance, scalable, virtualised and non-virtualised compute and storage on a compliance audit-ready platform. Continue reading Zayo Introduces Cloud Infrastructure Services

TelStrat’s Engage Record™ Solution Now Rated “Avaya Compliant”

PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution Now Rated “Avaya Compliant”

[24]7® Becomes the World’s Largest Provider of Chat Agents

PRESS RELEASE: [24]7 announces that it has become the world’s largest provider of chat agents, with 5000 dedicated chat agents providing digital assistance for the biggest brands in financial services, communications, retail, technology and travel. [24]7’s innovative chat services reinvent traditional chat by coupling technology-enabled “digital chat agents” with proven customer service best practices to deliver successful interactions in a more cost-effective way. Continue reading [24]7® Becomes the World’s Largest Provider of Chat Agents

Verint Presents Honours at Annual Partner Summit

PRESS RELEASE: Verint® Systems celebrates several partners across the EMEA region for their successes and achievements in deploying and supporting its solutions and in helping customers achieve their mission-critical goals. The awards were presented during the Verint Annual Partner Summit that took place at the Rey Juan Carlos Hotel in Barcelona last month. Continue reading Verint Presents Honours at Annual Partner Summit