Groupe Acticall Announces It Has Agreed to Acquire Sitel, One of the Largest and Most Successful Customer Relationship Management Companies in the World

PRESS RELEASE: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, has agreed to acquire SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Continue reading Groupe Acticall Announces It Has Agreed to Acquire Sitel, One of the Largest and Most Successful Customer Relationship Management Companies in the World

Contact centre solutions provider Ultracomms appoints Alan Quinlan as Channel Sales Director to further develop its channel business

PRESS RELEASE: Contact centre solutions provider Ultracomms has announced the appointment of Alan Quinlan as Channel Sales Director to head the company’s new channel programme. Alan’s appointment is part of the company’s current expansion plan, which Ultracomms says will include the scheduled introduction of some highly innovative developments during 2015. Continue reading Contact centre solutions provider Ultracomms appoints Alan Quinlan as Channel Sales Director to further develop its channel business

Siemens powers customer support centre with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that its ContactWorld for Service solution has helped Siemens Wind Power transform its customer experience. Since deployment, the global leader in the manufacture, installation, commissioning and service of wind turbines, has been able to deliver a personalised, around-the-clock service to thousands of customers, while improving business efficiencies and reducing costs. Continue reading Siemens powers customer support centre with NewVoiceMedia

Sinclair Voicenet Deploys New Real-Time Process Optimisation Solution At Ageas Retail Intermediary

PRESS RELEASE: Ageas Retail Intermediary has unveiled one of the UK’s most successful deployments of the Real-Time Process Optimisation solution from NICE Systems. Supplied and supported by Sinclair Voicenet, the UK’s longest established specialist provider of contact centre solutions, the system is helping to significantly speed up telephone-based transactions to increase agent productivity and is already putting Ageas Retail Intermediary on course to achieve significant savings over the next five years. Continue reading Sinclair Voicenet Deploys New Real-Time Process Optimisation Solution At Ageas Retail Intermediary

PCI DSS Compliance: Whose responsibility is it anyway?

BLOG: By Rob Crutchington – Director at Encoded

The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework that provides guidance on how to process, store and transmit information about payment cards and their owners, with the aim of reducing the incidence of card fraud and promoting best practice in information security. Achieving PCI DSS compliance increases trust between an organisation and its partners and suppliers and boosts customer confidence. Continue reading PCI DSS Compliance: Whose responsibility is it anyway?