Sky departments roll out integrated contact solutions from DXI

PRESS RELEASE: DXI originally supplied its cloud-based contact centre solution EasyContactNow™ to Sky’s employee IT Service Desk Centre. Part of Sky’s ‘Believe in Better’ philosophy, the deployment demonstrated within a very short period of time improved productivity, increased analyst efficiency and interoperability capabilities with existing systems. Continue reading Sky departments roll out integrated contact solutions from DXI

Foxtons Selects CallMiner to Improve Agent Performance and Customer Service

PRESS RELEASE: CallMiner®, rated first in customer satisfaction for interaction analytics solutions, and Foxtons, the forward thinking real estate agency based in London and the South-East of England, announced that Foxtons will implement CallMiner’s speech analytics solution to better understand and improve customer service processes, sales performance, and market trends. Continue reading Foxtons Selects CallMiner to Improve Agent Performance and Customer Service

Francisco Partners Completes Acquisition of ClickSoftware

PRESS RELEASE: Francisco Partners, a global technology-focused private equity firm, announced it has completed its acquisition of ClickSoftware, a leading provider of automated mobile workforce management and optimization solutions for the service industry. ClickSoftware is now officially a private company, and will continue to operate as ClickSoftware Technologies Ltd. Continue reading Francisco Partners Completes Acquisition of ClickSoftware

AVST Showcases Skype for Business UC Applications at Microsoft Worldwide Partner Conference

PRESS RELEASE: As thousands of partners descend on Orlando, Florida this week for the Microsoft Partner Conference, 10+ year Microsoft Partner Applied Voice & Speech Technologies, Inc. (AVST) will be showcasing a full suite of enterprise-class Unified Communications (UC) applications to enhance Skype for Business in booth #1500 at the Orange County Convention Center. AVST’s CX-E UC applications have achieved Microsoft Gold Communications and Microsoft Gold Messaging Competencies. Continue reading AVST Showcases Skype for Business UC Applications at Microsoft Worldwide Partner Conference