Sky departments roll out integrated contact solutions from DXI

PRESS RELEASE: DXI originally supplied its cloud-based contact centre solution EasyContactNow™ to Sky’s employee IT Service Desk Centre. Part of Sky’s ‘Believe in Better’ philosophy, the deployment demonstrated within a very short period of time improved productivity, increased analyst efficiency and interoperability capabilities with existing systems. Continue reading Sky departments roll out integrated contact solutions from DXI

Foxtons Selects CallMiner to Improve Agent Performance and Customer Service

PRESS RELEASE: CallMiner®, rated first in customer satisfaction for interaction analytics solutions, and Foxtons, the forward thinking real estate agency based in London and the South-East of England, announced that Foxtons will implement CallMiner’s speech analytics solution to better understand and improve customer service processes, sales performance, and market trends. Continue reading Foxtons Selects CallMiner to Improve Agent Performance and Customer Service

Francisco Partners Completes Acquisition of ClickSoftware

PRESS RELEASE: Francisco Partners, a global technology-focused private equity firm, announced it has completed its acquisition of ClickSoftware, a leading provider of automated mobile workforce management and optimization solutions for the service industry. ClickSoftware is now officially a private company, and will continue to operate as ClickSoftware Technologies Ltd. Continue reading Francisco Partners Completes Acquisition of ClickSoftware

AVST Showcases Skype for Business UC Applications at Microsoft Worldwide Partner Conference

PRESS RELEASE: As thousands of partners descend on Orlando, Florida this week for the Microsoft Partner Conference, 10+ year Microsoft Partner Applied Voice & Speech Technologies, Inc. (AVST) will be showcasing a full suite of enterprise-class Unified Communications (UC) applications to enhance Skype for Business in booth #1500 at the Orange County Convention Center. AVST’s CX-E UC applications have achieved Microsoft Gold Communications and Microsoft Gold Messaging Competencies. Continue reading AVST Showcases Skype for Business UC Applications at Microsoft Worldwide Partner Conference

Cloud Contact Center Software, TexoCC Raises $5 million in Series-A Funding, enters Sales Acceleration space

PRESS RELEASE: Cloud Contact Center Technology provider, TexoCC today announced a $5 million Series A round of venture capital funding. The round was led by Forum Synergies. The fresh funds would be used to enhance its Cloud Contact Center and Sales Acceleration offering and Marketing in the US. Continue reading Cloud Contact Center Software, TexoCC Raises $5 million in Series-A Funding, enters Sales Acceleration space

Ameyo Raises $5 million – Targets Cloud Contact Center and Sales Acceleration Technology space

PRESS RELEASE: Ameyo, the leading Contact Center Software provider announced about $5 million Series A round of venture capital funding. The entire investment was by the Bangalore based private equity firm, Forum Synergies (India) PE Fund Managers through IKMF-I, the fund managed by them. Continue reading Ameyo Raises $5 million – Targets Cloud Contact Center and Sales Acceleration Technology space

Parseq puts clients first with appointment of new CEO

PRESS RELEASE: Parseq, the fastest growing provider of multi-channel business services, has appointed Tony Strong to lead its management team. Tony joins from Communisis where he doubled turnover over the last five years in his role as group operations managing director responsible for 2,000 staff and 14 locations across the UK. Continue reading Parseq puts clients first with appointment of new CEO

Consumers clueless over what happens to financial information they give call centres

PRESS RELEASE: In the midst of the most significant changes to data protection in the EU since 1995, ninety-seven per cent of UK consumers still don’t know what happens to sensitive information they give to call centre operatives over the phone, according to a new survey by Elitetele.com. When asked to describe what happens, over a third (36 per cent) stated they had no idea and almost two thirds (61 per cent) incorrectly identified what information operatives have access to and how it is stored. Continue reading Consumers clueless over what happens to financial information they give call centres