Vax Cleans up Customer Experience and Improves Efficiency With NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that Vax has revolutionised its customer experience with its ContactWorld for Service solution. Since deployment, Britain’s leading floorcare brand has been able to deliver a personalised service to its thousands of customers around the world, boosting first contact resolution to an industry-leading 87 percent, while improving employee satisfaction and business efficiencies. Continue reading Vax Cleans up Customer Experience and Improves Efficiency With NewVoiceMedia

Wiltshire Police manages social media risk using CrowdControlHQ

PRESS RELEASE: CrowdControlHQ has announced that Wiltshire Police is using the company’s social media risk management and compliance platform to manage 68 active social media accounts, including 24 Neighbourhood Policing Team Facebook pages, several senior management Twitter accounts and community group Facebook pages including ‘Horsewatch’. Wiltshire Police invested in CrowdControlHQ software to address the demand by the public to report crimes using social media. Continue reading Wiltshire Police manages social media risk using CrowdControlHQ

Australian Taxation Office Deploys Nuance Voice Biometrics in its Call Center to Drive Efficiency, Better Experience; First in Australia to Authenticate Customers by the Sound of Their Voice

PRESS RELEASE: Nuance Communications announced that the Australian Taxation Office (ATO) has completed its two-phased deployment of Nuance’s voice biometrics solutions in its call center in an effort to build stronger customer relationships with taxpayers and enhance authentication by replacing intrusive security questioning. With the introduction of its voice biometrics systems, ATO becomes the first organization in Australia to deploy voice biometrics in this manner. Continue reading Australian Taxation Office Deploys Nuance Voice Biometrics in its Call Center to Drive Efficiency, Better Experience; First in Australia to Authenticate Customers by the Sound of Their Voice