Mattersight Granted Two New Patents for Behavioral Analytics Applications

PRESS RELEASE: Mattersight Corporation announced that the United States Patent and Trademark Office has issued to the company two new patents. Mattersight’s unique applications leverage advanced linguistic algorithms with consumer behavioral data to improve customer call center interactions and employee performance. Both new patented inventions have enhanced the solutions’ ability to more accurately predict and precisely facilitate the scenarios that drive these outcomes. Continue reading Mattersight Granted Two New Patents for Behavioral Analytics Applications

Jabra Appoints Channel Sales Director and additional Sales Roles

PRESS RELEASE: Jabra UK & Ireland are delighted to confirm a number of changes within their UK Sales teams. We are pleased to announce that Rick Wallis has been appointed to the role of Channel Sales Director UK&I, to lead Jabra’s UK Channel strategy. Rick joined Jabra only seven months ago as Business Development Manager – SI Channel, having previously been Head of Sales for the VAR, SI and Mobile Specialist Reseller channels at Brother and UK Sales Director for NEC IT Platform Solutions. Continue reading Jabra Appoints Channel Sales Director and additional Sales Roles

Infinity Sales Group Elevates the Sales Experience With Mattersight

PRESS RELEASE: Mattersight Corporation, the pioneer in personality-based software applications, announced that Infinity Sales Group is moving to a new level of sales efficiency and customer satisfaction with their upgrade to the latest version of Mattersight’s award-winning call routing solution, along with an expanded deployment of the enhanced solution to multiple business units. Continue reading Infinity Sales Group Elevates the Sales Experience With Mattersight

International NGO unlocks 60% in call cost savings with Teliqo Direct

PRESS RELEASE: Direct hosted telephony vendor Teliqo has announced that that Conciliation Resources – the peace-building international NGO – is benefiting from a 60% reduction in its telephony costs following its deployment of a Teliqo Direct hosted telephony solution. When an office move required a new telephony approach, Conciliation Resources – whose employees regularly travel overseas – opted for Teliqo as its hosted service equips employees with their own single number regardless of their international location. Continue reading International NGO unlocks 60% in call cost savings with Teliqo Direct