Mattersight Granted Two New Patents for Behavioral Analytics Applications

PRESS RELEASE: Mattersight Corporation announced that the United States Patent and Trademark Office has issued to the company two new patents. Mattersight’s unique applications leverage advanced linguistic algorithms with consumer behavioral data to improve customer call center interactions and employee performance. Both new patented inventions have enhanced the solutions’ ability to more accurately predict and precisely facilitate the scenarios that drive these outcomes. Continue reading Mattersight Granted Two New Patents for Behavioral Analytics Applications

Jabra Appoints Channel Sales Director and additional Sales Roles

PRESS RELEASE: Jabra UK & Ireland are delighted to confirm a number of changes within their UK Sales teams. We are pleased to announce that Rick Wallis has been appointed to the role of Channel Sales Director UK&I, to lead Jabra’s UK Channel strategy. Rick joined Jabra only seven months ago as Business Development Manager – SI Channel, having previously been Head of Sales for the VAR, SI and Mobile Specialist Reseller channels at Brother and UK Sales Director for NEC IT Platform Solutions. Continue reading Jabra Appoints Channel Sales Director and additional Sales Roles

Infinity Sales Group Elevates the Sales Experience With Mattersight

PRESS RELEASE: Mattersight Corporation, the pioneer in personality-based software applications, announced that Infinity Sales Group is moving to a new level of sales efficiency and customer satisfaction with their upgrade to the latest version of Mattersight’s award-winning call routing solution, along with an expanded deployment of the enhanced solution to multiple business units. Continue reading Infinity Sales Group Elevates the Sales Experience With Mattersight

International NGO unlocks 60% in call cost savings with Teliqo Direct

PRESS RELEASE: Direct hosted telephony vendor Teliqo has announced that that Conciliation Resources – the peace-building international NGO – is benefiting from a 60% reduction in its telephony costs following its deployment of a Teliqo Direct hosted telephony solution. When an office move required a new telephony approach, Conciliation Resources – whose employees regularly travel overseas – opted for Teliqo as its hosted service equips employees with their own single number regardless of their international location. Continue reading International NGO unlocks 60% in call cost savings with Teliqo Direct

Verint Receives Frost & Sullivan “Workforce Optimization Vendor of the Year” Award in India

PRESS RELEASE: Verint® Systems announced that it was recognized as the “Workforce Optimization Vendor of the Year” during the recent 2015 Frost & Sullivan India ICT Awards ceremony in New Delhi. This award serves as a testament to Verint’s innovation, growth, strong partner ecosystem and ability to help customers achieve their business goals through proven workforce optimization (WFO) solutions. Continue reading Verint Receives Frost & Sullivan “Workforce Optimization Vendor of the Year” Award in India

SugarCRM Recognized as a Visionary in Gartner’s 2015 Sales Force Automation Magic Quadrant

PRESS RELEASE: SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market announced it has been placed for a third time as a Visionary in Gartner’s 2015 “Magic Quadrant for Sales Force Automation.” Continue reading SugarCRM Recognized as a Visionary in Gartner’s 2015 Sales Force Automation Magic Quadrant

Rob Pearlman ex-IT Director at Avis joins Verbat Technologies as Head of Application Services

PRESS RELEASE: Following huge interest in Digital Technology services, a global technology solutions provider in Digital has significantly expanded its presence in the UK, and is eyeing the nation as the biggest potential market for digital technology outsourcing. Continue reading Rob Pearlman ex-IT Director at Avis joins Verbat Technologies as Head of Application Services

Businesses Are Increasingly Contingency Conscious

PRESS RELEASE: Small businesses are better prepared to handle industrial action and transport strikes than in recent years. According to research by alldayPA, one of the UK’s leading call answering services for business, 41% of small businesses do have contingency plans in place to enable staff to work remotely without customers being aware of any disruption. Continue reading Businesses Are Increasingly Contingency Conscious