Touchbase Deploys ScienceLogic to Differentiate its Business

PRESS RELEASE: Touchbase Global Services Inc., a leading managed services provider, has selected ScienceLogic’s hybrid IT monitoring technology to differentiate its business and ensure the best in availability and performance of their Unified Communications (UC) and Network managed service offerings globally. Continue reading Touchbase Deploys ScienceLogic to Differentiate its Business

ISG Outsourcing Index™: 2Q, 1H Contract Volumes at Record Highs

PRESS RELEASE: Contracting activity in the global outsourcing industry surged to all-time highs in the second quarter and first half, even as the annual value of those contracts declined, according to the latest market data from Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company. Continue reading ISG Outsourcing Index™: 2Q, 1H Contract Volumes at Record Highs

A proactive approach will stop companies “driving” customers away

PRESS RELEASE: Several major car hire firms have now officially pledged to improve their customer service following the Competition and Markets Authority (CMA) campaign against poor customer experiences. Customer engagement expert Aspect Software, advises that proactivity, and “next interaction resolution” could be the key to reducing record complaints in the industry. Continue reading A proactive approach will stop companies “driving” customers away