eGain introduces free guided pilot service to fuel innovation in digital customer engagement

PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced eGain Try+Buy, a guided innovation consumption model that is safe, easy, and risk-free. A typical client can begin delivering new digital services to customers within days. This disruptive offer includes: Continue reading eGain introduces free guided pilot service to fuel innovation in digital customer engagement

Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back announced the addition of interactive SMS functionality to its call-back solution. This new feature allows callers who request a call-back to stay informed about their progress through the call center queue, receive important notifications, and more. Continue reading Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers

ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research

PRESS RELEASE: ShoreTel® delivers the lowest first-year and five-year costs against eight competitors in a study by Nemertes Research for IP telephony and on-premises Unified Communications. In addition, ShoreTel has the lowest operational costs for both and the lowest implementation costs for on-premises UC, according to the study. Continue reading ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research

Marken Launches Investigator Survey Call Centre

PRESS RELEASE: Marken, the leading clinical logistics organization (CLO), has launched a survey call centre to contact clinical investigator sites throughout Latin America. The launch is the first of its kind in the clinical logistics industry. The new call center is set up in Miami to survey thousands of nurses, doctors, and site monitors in Mexico, Brazil, Argentina, Chile, Peru, Colombia, Panama, Dominican Republic and Costa Rica. The surveys, conducted in Spanish and Portuguese, are initially designed to assess investigator satisfaction with their local courier services. Continue reading Marken Launches Investigator Survey Call Centre