eGain introduces free guided pilot service to fuel innovation in digital customer engagement

PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced eGain Try+Buy, a guided innovation consumption model that is safe, easy, and risk-free. A typical client can begin delivering new digital services to customers within days. This disruptive offer includes: Continue reading eGain introduces free guided pilot service to fuel innovation in digital customer engagement

Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back announced the addition of interactive SMS functionality to its call-back solution. This new feature allows callers who request a call-back to stay informed about their progress through the call center queue, receive important notifications, and more. Continue reading Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers

ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research

PRESS RELEASE: ShoreTel® delivers the lowest first-year and five-year costs against eight competitors in a study by Nemertes Research for IP telephony and on-premises Unified Communications. In addition, ShoreTel has the lowest operational costs for both and the lowest implementation costs for on-premises UC, according to the study. Continue reading ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research