Sabio helps BGL Group optimise customer engagement with pro-active outbound SMS messaging

PRESS RELEASE: BGL Group, the major financial services business with more than 8 million customers, has worked with leading contact centre technology specialist Sabio on a major project to strengthen multi-channel customer engagement through the addition of context-sensitive SMS messaging. Following an initial consultancy engagement and a successful messaging trial, BGL is now deploying outbound SMS messaging across its multiple businesses, providing pro-active support for customers at key touch points where, previously, they would have had to contact the company themselves. Continue reading Sabio helps BGL Group optimise customer engagement with pro-active outbound SMS messaging

Confirmit Horizons delivers deeper insight and greater agility for Market Research, Voice of the Employee and Voice of the Customer programmes

PRESS RELEASE: Confirmit has delivered a range of enhancements to its Horizons platform that enable customers to add richer context to the feedback they gather, perform advanced data analytics and run more agile Market Research (MR), Voice of the Customer (VoC) and Voice of the Employee (VoE) programmes. Continue reading Confirmit Horizons delivers deeper insight and greater agility for Market Research, Voice of the Employee and Voice of the Customer programmes

Unify Honours City of Buenos Aires as New Way to Work Global Ambassador

PRESS RELEASE: Unify announced the City of Buenos Aires as a New Way to Work Global Ambassador, honouring the Minister of Innovation Andrés Horacio Ibarra. The City and Ibarra have demonstrated leadership in ushering in a New Way to Work by adopting new technologies that optimise internal processes in order to offer better service for citizens. More efficient communication systems, workflows and lean contact centres demonstrate Buenos Aires’ leadership in modernising the government infrastructure in an age of global digital transformation. Continue reading Unify Honours City of Buenos Aires as New Way to Work Global Ambassador

CUSTOMER Magazine Selects 8×8’s Ground-Breaking Virtual Contact Center Solution As a 2015 Contact Center Technology Winner

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions announced that Virtual Contact Center (VCC), the company’s flagship contact center offering, was named as a 2015 CUSTOMER Contact Center Technology winner, presented CUSTOMER magazine. Continue reading CUSTOMER Magazine Selects 8×8’s Ground-Breaking Virtual Contact Center Solution As a 2015 Contact Center Technology Winner

NewVoiceMedia receives 2015 CUSTOMER Contact Center Technology Award

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, announced that TMC, a global, integrated media company, has named its ContactWorld for Service solution as a 2015 CUSTOMER Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading NewVoiceMedia receives 2015 CUSTOMER Contact Center Technology Award

Ameyo Bags the 2015 Contact Center Technology Award for the Fourth Consecutive Year

PRESS RELEASE: Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2015 CUSTOMER Contact Center Technology Award winner. This is the fourth consecutive year in which Ameyo has received the CUSTOMER Contact Center Technology Award. Continue reading Ameyo Bags the 2015 Contact Center Technology Award for the Fourth Consecutive Year