Sabio helps BGL Group optimise customer engagement with pro-active outbound SMS messaging

PRESS RELEASE: BGL Group, the major financial services business with more than 8 million customers, has worked with leading contact centre technology specialist Sabio on a major project to strengthen multi-channel customer engagement through the addition of context-sensitive SMS messaging. Following an initial consultancy engagement and a successful messaging trial, BGL is now deploying outbound SMS messaging across its multiple businesses, providing pro-active support for customers at key touch points where, previously, they would have had to contact the company themselves. Continue reading Sabio helps BGL Group optimise customer engagement with pro-active outbound SMS messaging

Confirmit Horizons delivers deeper insight and greater agility for Market Research, Voice of the Employee and Voice of the Customer programmes

PRESS RELEASE: Confirmit has delivered a range of enhancements to its Horizons platform that enable customers to add richer context to the feedback they gather, perform advanced data analytics and run more agile Market Research (MR), Voice of the Customer (VoC) and Voice of the Employee (VoE) programmes. Continue reading Confirmit Horizons delivers deeper insight and greater agility for Market Research, Voice of the Employee and Voice of the Customer programmes

Unify Honours City of Buenos Aires as New Way to Work Global Ambassador

PRESS RELEASE: Unify announced the City of Buenos Aires as a New Way to Work Global Ambassador, honouring the Minister of Innovation Andrés Horacio Ibarra. The City and Ibarra have demonstrated leadership in ushering in a New Way to Work by adopting new technologies that optimise internal processes in order to offer better service for citizens. More efficient communication systems, workflows and lean contact centres demonstrate Buenos Aires’ leadership in modernising the government infrastructure in an age of global digital transformation. Continue reading Unify Honours City of Buenos Aires as New Way to Work Global Ambassador

CUSTOMER Magazine Selects 8×8’s Ground-Breaking Virtual Contact Center Solution As a 2015 Contact Center Technology Winner

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions announced that Virtual Contact Center (VCC), the company’s flagship contact center offering, was named as a 2015 CUSTOMER Contact Center Technology winner, presented CUSTOMER magazine. Continue reading CUSTOMER Magazine Selects 8×8’s Ground-Breaking Virtual Contact Center Solution As a 2015 Contact Center Technology Winner

NewVoiceMedia receives 2015 CUSTOMER Contact Center Technology Award

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, announced that TMC, a global, integrated media company, has named its ContactWorld for Service solution as a 2015 CUSTOMER Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading NewVoiceMedia receives 2015 CUSTOMER Contact Center Technology Award

Ameyo Bags the 2015 Contact Center Technology Award for the Fourth Consecutive Year

PRESS RELEASE: Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2015 CUSTOMER Contact Center Technology Award winner. This is the fourth consecutive year in which Ameyo has received the CUSTOMER Contact Center Technology Award. Continue reading Ameyo Bags the 2015 Contact Center Technology Award for the Fourth Consecutive Year

Bird Information Systems & TruJet enter into a strategic partnership for reservation and distribution system

PRESS RELEASE: Bird Information Systems Private limited (BIS), a leading technology provider of automated aviation and travel related software solutions has entered into a strategic partnership with Turbo Megha Airways Pvt Ltd currently operating under the name Trujet for the use of its Airline Inventory and Reservations System (AIRS). Continue reading Bird Information Systems & TruJet enter into a strategic partnership for reservation and distribution system

Helping companies adapt to stay ahead of fast-changing customer management challenges delivers strong growth for Ember

PRESS RELEASE: Developments in customer management, marked by rapid change and increased opportunities to drive value from better engagement with consumers, have enabled substantial growth for customer engagement specialists Ember, which has recorded double growth in each of the five years since it was founded in 2010. For the 2014/5 financial year Ember more than doubled its revenues and added 16 new major brand names to its client community while extending significant relationships with existing clients. Continue reading Helping companies adapt to stay ahead of fast-changing customer management challenges delivers strong growth for Ember

Discovering the Hidden Value of Your Digital Wallboards

Whitepaper: Contact centre managers need to understand how to best deploy and use wallboards when integrating into the contact centre culture. In a recent white paper, “Discovering the Hidden Value of Your Digital Wallboards”, Johanna Lubahn, Managing Director of Call Center Services from the Cohen Brown Management Group and Stephen Pace, CEO from SJS Solutions collaborated on the perspective of leveraging wallboard technology and people skills for optimum performance results. Continue reading Discovering the Hidden Value of Your Digital Wallboards