Business Stream join the Raveolution as Rant & Rave project receives Chairman’s award

PRESS RELEASE: Business Stream, Scotland’s largest provider of non-domestic water and waste water services, has celebrated its innovative partnership with Customer Engagement specialists Rant & Rave. In January the water company introduced Rant & Rave’s fast feedback technology to capture real-time feedback from its customers. Every customer who phones into the Customer Operations Division is now given the opportunity to share their thoughts about the service they received by verbally recording their feedback. Continue reading Business Stream join the Raveolution as Rant & Rave project receives Chairman’s award

HeyWire LiveText Applications for Two-way Conversational Texting Now Available on the Interactive Intelligence MarketPlace

PRESS RELEASE: HeyWire® texting applications are now available on the Interactive Intelligence MarketPlace. The LiveText® applications enable an improved service experience for mobile customers with new conversational texting features. Continue reading HeyWire LiveText Applications for Two-way Conversational Texting Now Available on the Interactive Intelligence MarketPlace

Mattersight Announces Analysis of 100 Millionth Conversation for 2015

PRESS RELEASE: Through its innovative personality-based software applications, Mattersight Corporation has mastered the chemistry of conversation and transformed the call center experience for consumers and agents around the world. That mastery reached a new level on July 16, when the award-winning software provider analyzed its 100 millionth call of the year. Continue reading Mattersight Announces Analysis of 100 Millionth Conversation for 2015

Gartner lists unblu in “Hype Cycle CRM Customer Service and Engagement, 2015”

PRESS RELEASE: unblu inc., a leading vendor of collaborative customer interfaces, announced today that Gartner Inc., the world’s leading IT research firm, acknowledges the rising importance of unblu’s technology for Financial Services and Online Retail. Collaborative Customer Interfaces gained significant traction since the last report in 2013, consequently moving up the Hype-Cycle. Continue reading Gartner lists unblu in “Hype Cycle CRM Customer Service and Engagement, 2015”

Verint Awarded Industry Honours for Customer Analytics

PRESS RELEASE: Verint® Systems announced that it has received several new customer analytics awards. These honours from leading media and industry associations reinforce the company’s focus on innovation, excellence and a commitment to helping organizations achieve key business objectives by enriching customer interactions, improving business processes and optimizing their workforces. Continue reading Verint Awarded Industry Honours for Customer Analytics

Talend Master Data Management Selected by KIVA Group

PRESS RELEASE: Talend, the global big data integration software leader, today announced that KIVA Group, provider of customer interaction and experience management software for financial institutions, has integrated Talend Master Data Management (MDM) into its KIVA Respect™ software designed to unify multi-channel transaction processing, sales and services. Talend MDM was selected for its flexible, open architecture and compelling feature set that combines real-time data, applications and process integration with best-in-class data quality and stewardship capabilities. Continue reading Talend Master Data Management Selected by KIVA Group