PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, announced today that for the second year in a row, TMC, a global, integrated media company, has named RightAnswers Enterprise Knowledge Hub as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.
“The Enterprise Knowledge Hub helps our customers become more collaborative and provides a more holistic view of their customers as it relates to all channels of support. It enhances communication, cooperation, productivity and employee satisfaction,” says Jeff Weinstein, President and CEO, RightAnswers.
RightAnswers developed the Enterprise Knowledge Hub as a central repository of support knowledge where every member of the organization can contribute to and retrieve knowledge. As more people and departments contribute to the Enterprise Knowledge Hub, the more complete and up-to-date the knowledgebase becomes, leading to better customer service.
Other innovations in RightAnswers’ latest software release include:
Out-of-the-box gamification to accelerate adoption of the knowledge initiative, motivate agents to create knowledge and update existing knowledge, and promote social behavior
Automated knowledge quality tool to ease knowledge quality checks and improve the quality of the knowledgebase
Online contextual help that brings answers to users in the context of what they are doing
“Congratulations to RightAnswers for being awarded a 2015 CUSTOMER Contact Center Technology Award. The Enterprise Knowledge Hub has been selected fordemonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.