Intradiem Introduces Intraday Automation Mobile App

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact centers, back office and retail frontline workforces, today announced the release of a mobile application solution, extending the value and capabilities of its Intraday Automation solution for both workforce managers and agents. Continue reading Intradiem Introduces Intraday Automation Mobile App

forge better, faster, stronger: acision introduces forgeas

PRESS RELEASE: Acision, a global leader in secure, mobile engagement services and innovator in WebRTC technology, today announces the latest extension of the award-winning forge SDK, forgeAS (forge Application Server). With forgeAS, developers can customise and leverage server-side logic to orchestrate transactions and communications across a network of peers and their own middleware integration, providing even greater flexibility in the way these services can be deployed, operated and monitored. With forgeAS, developers have full control of their service. Continue reading forge better, faster, stronger: acision introduces forgeas

acs (asset consulting services) chooses forge by acision

PRESS RELEASE: ACS (Asset Consulting Services), a development house which designs and creates apps for iOS, Android and Windows devices, has partnered with Acision, the global leader in mobile engagement services and industry innovator in WebRTC technology, to implement rich communications functionality into its WhichApp private messaging app. Continue reading acs (asset consulting services) chooses forge by acision

VOX Network Solutions Launches NuStratus Contact Center as a Service Cloud Solution Powered by Spoken

PRESS RELEASE: VOX Network Solutions, Inc., a leading provider of technology and services for enterprise businesses announced that its cloud-based NuStratus portfolio will offer Contact Center as a Service (CCaaS) solutions powered by Spoken, a leading cloud infrastructure provider developing on the Avaya platform. The NuStratus CCaaS powered by Spoken platform currently supports over 40 million monthly minutes and tens of thousands of agents with 99.999% up time and comprehensive security. Continue reading VOX Network Solutions Launches NuStratus Contact Center as a Service Cloud Solution Powered by Spoken

BeAnywhere benefits from Oxy Capital investment

PRESS RELEASE: BeAnywhere – the Advanced IT Management tools developer – and Oxy Capital have just announced a high-potential venture capital investment agreement. This deal secured an additional $1.5 million in capital that will continue to push forward BeAnywhere’s growth as a global cloud-based IT software house. Continue reading BeAnywhere benefits from Oxy Capital investment

TCN Wins 2015 CUSTOMER Contact Center Technology Award

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call centre technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has named TCN’s flagship call centre suite, Platform 3.0, as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine. Continue reading TCN Wins 2015 CUSTOMER Contact Center Technology Award

NEC Wins Contact Center Technology Award from Customer Magazine

PRESS RELEASE: NEC Corporation of America (NEC), a leading technology integrator of advanced IT, communications and networking solutions announced that TMC, a global, integrated media company, has named NEC’s UNIVERGE Contact Center as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine. Continue reading NEC Wins Contact Center Technology Award from Customer Magazine