Dixons Carphone connects with BT to boost shopping experience

PRESS RELEASE: BT announced that it is to provide Dixons Carphone with a new IT network to help the retailer boost the in-store shopping experience for customers while reducing operating costs. The network, which is to be delivered as part of a five-year contract, will carry all of the retailer’s voice and data traffic supporting its 1,200 stores, offices, data centres, contact centres and supply chain operations nationwide. Continue reading Dixons Carphone connects with BT to boost shopping experience

Pindrop Security Fraud Workspace Fuels Fraud Fighters With Instant Call Playback and Advanced Machine Learning

Pindrop Security, the leading provider of call center anti-fraud and authentication solutions for enterprise call centers, today announced the latest release of its Fraud Detection System, which provides new tools to assist fraud analysts and call center technologists, including on-demand call playback, advanced machine learning and analytics to enable fraud analysts to more effectively identify and predict fraudulent activity. Continue reading Pindrop Security Fraud Workspace Fuels Fraud Fighters With Instant Call Playback and Advanced Machine Learning

SDL Introduces Trados Studio 2015

PRESS RELEASE: SDL introduced SDL Trados Studio 2015, the next generation of the world’s leading translation software. A core component of SDL’s language technology platform and an integral element of the award-winning Customer Experience Cloud, SDL has built on over 30 years of translation technology developments to deliver the most advanced translation software. Continue reading SDL Introduces Trados Studio 2015

Pindrop Security Solution Now Rated “Avaya Compliant”

Pindrop Security, a leading provider of call center anti-fraud and authentication solutions, today announced that its Fraud Detection System (FDS) is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading Pindrop Security Solution Now Rated “Avaya Compliant”

NewVoiceMedia announced as Lloyds Bank National Business Awards finalist

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has today been shortlisted in The Inflexion International Growth Business of the Year category of the 2015 Lloyds Bank National Business Awards. Continue reading NewVoiceMedia announced as Lloyds Bank National Business Awards finalist