Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

PRESS RELEASE: Twilio, the developer platform for communications, today announced that it has closed a $130 million Series E round. Fidelity and T. Rowe Price led the round, together with new investors Altimeter Capital Management and Arrowpoint Partners, as well as strategic investors Amazon.com and Salesforce Ventures. Twilio will use the additional capital to accelerate its product roadmap, such as the recently announced Real-time Communications Suite, which includes Video and IP Messaging products. Continue reading Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

ShoreTel Launches Cloud UC And Contact Center Offering For UK, Available Through Leading Channel Partners

PRESS RELEASE: ShoreTel® has announced the availability of a cloud UC and Contact Center offering in the UK, ShoreTel Cloud for Partners. Based on ShoreTel’s award-winning platform and user experience capabilities, the new solution is offered through ShoreTel’s UK channel partners. This supports the ShoreTel strategy of providing the greatest choice and flexibility for customers looking to implement unified communications solutions. Continue reading ShoreTel Launches Cloud UC And Contact Center Offering For UK, Available Through Leading Channel Partners

Case Study: EasyRoommate and Vivastreet strengthen global customer experience through the cloud

Case Study: The world’s leading flat sharing website, EasyRoommate and free classified ads site, Vivastreet, attract over 15 million global web visits every month. Part of Web DMUK Limited and with a huge international presence, EasyRoommate and Vivastreet needed a system in place that would allow them to quickly and efficiently interact with their customer base. Continue reading Case Study: EasyRoommate and Vivastreet strengthen global customer experience through the cloud

GlobalPhone Corporation Selects BroadSoft for Cloud Unified Communications Business Offering

BroadSoft announced that GlobalPhone Corporation (Gphone) will upgrade its hosted PBX and Unified Communications (UC) offering by migrating to BroadCloud®, a fully-managed hosted service that enables Gphone to speed time-to-market for delivering comprehensive UC services to their business customers, minimizing up-front investment and accelerating time to new service revenue. Continue reading GlobalPhone Corporation Selects BroadSoft for Cloud Unified Communications Business Offering

Affinity Sutton selects Hitachi Solutions as Enterprise Resource Planning partner for its Future Foundations Programme

PRESS RELEASE: Affinity Sutton is delighted to announce that it has selected Hitachi Solutions Europe to deploy a Microsoft Enterprise Resource Planning (ERP) solution across the whole of its business. The selection of Hitachi Solutions is the result of a robust selection process which started in 2014. ERP systems are used widely in the corporate sector and provide an integrated solution for core business processes; often in real-time, maintained by a single database management system. The applications that make up the system share data across all the departments and functions in a company. Continue reading Affinity Sutton selects Hitachi Solutions as Enterprise Resource Planning partner for its Future Foundations Programme

Time to take social media seriously as a customer service tool, says Aspect

BLOG: Social media remains an underused and underestimated tool when it comes to customer service and businesses are risking damaging both customer relationships and their brand if they don’t change. According to Dave Ogden, Customer Experience Consultant at Aspect Software: “Even in this day and age when so many of us are connected through Twitter and Facebook, too many companies are subscribing to the myths that it’s cheap, easy, and it isn’t important because customers don’t treat it as seriously as they would calling a contact centre. Not true. Continue reading Time to take social media seriously as a customer service tool, says Aspect