Williams & Fudge Chooses Noble® Enterprise Platform

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, reports that education financial services specialist Williams & Fudge recently chose the Noble® Enterprise solution to refine its student loan management and receivables recovery processes for colleges and universities.

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“In order to provide the level of service that our educational partners expect, our receivables recovery efforts must be unmatched,” said Bob Perrin, President of Williams & Fudge. “We are excited for the value that Noble’s collection technologies can bring to our operations. We believe the inbound and outbound contact functionality and manager tools can help us realise a true increase in RPCs and get the most out of each interaction.”

Williams & Fudge opted for a comprehensive system featuring inbound/outbound/blended contact processing, IVR, digital recording, manager interface, and mobile management technology to support its efforts for recovery of student loans and other education-related receivables. Noble’s patented Compliance solution will be used by Williams & Fudge to maintain adherence with mobile calling regulations.

“Our Enterprise platform is a cornerstone for companies who want a single, unified system for managing customer interactions,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “Williams & Fudge is migrating to a system that will strengthen their financial recovery operations exponentially – agent training time will decrease, regulatory compliance will be maintained, and productivity will improve.”