PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, reports that education financial services specialist Williams & Fudge recently chose the Noble® Enterprise solution to refine its student loan management and receivables recovery processes for colleges and universities.
“In order to provide the level of service that our educational partners expect, our receivables recovery efforts must be unmatched,” said Bob Perrin, President of Williams & Fudge. “We are excited for the value that Noble’s collection technologies can bring to our operations. We believe the inbound and outbound contact functionality and manager tools can help us realise a true increase in RPCs and get the most out of each interaction.”
Williams & Fudge opted for a comprehensive system featuring inbound/outbound/blended contact processing, IVR, digital recording, manager interface, and mobile management technology to support its efforts for recovery of student loans and other education-related receivables. Noble’s patented Compliance solution will be used by Williams & Fudge to maintain adherence with mobile calling regulations.
“Our Enterprise platform is a cornerstone for companies who want a single, unified system for managing customer interactions,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “Williams & Fudge is migrating to a system that will strengthen their financial recovery operations exponentially – agent training time will decrease, regulatory compliance will be maintained, and productivity will improve.”