Leading Solar Energy Provider Chooses Five9 To Deliver Better Insight into Contact Center Reporting and Analytics

PRESS RELEASE: Five9 announced that one of the largest global commercial and residential solar power companies has selected Five9 to power its contact center. Five9 solutions will be supporting more than 400 agents in the company’s contact center. Continue reading Leading Solar Energy Provider Chooses Five9 To Deliver Better Insight into Contact Center Reporting and Analytics

Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

PRESS RELEASE: Twilio, the developer platform for communications, today announced that it has closed a $130 million Series E round. Fidelity and T. Rowe Price led the round, together with new investors Altimeter Capital Management and Arrowpoint Partners, as well as strategic investors Amazon.com and Salesforce Ventures. Twilio will use the additional capital to accelerate its product roadmap, such as the recently announced Real-time Communications Suite, which includes Video and IP Messaging products. Continue reading Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

ShoreTel Launches Cloud UC And Contact Center Offering For UK, Available Through Leading Channel Partners

PRESS RELEASE: ShoreTel® has announced the availability of a cloud UC and Contact Center offering in the UK, ShoreTel Cloud for Partners. Based on ShoreTel’s award-winning platform and user experience capabilities, the new solution is offered through ShoreTel’s UK channel partners. This supports the ShoreTel strategy of providing the greatest choice and flexibility for customers looking to implement unified communications solutions. Continue reading ShoreTel Launches Cloud UC And Contact Center Offering For UK, Available Through Leading Channel Partners

Case Study: EasyRoommate and Vivastreet strengthen global customer experience through the cloud

Case Study: The world’s leading flat sharing website, EasyRoommate and free classified ads site, Vivastreet, attract over 15 million global web visits every month. Part of Web DMUK Limited and with a huge international presence, EasyRoommate and Vivastreet needed a system in place that would allow them to quickly and efficiently interact with their customer base. Continue reading Case Study: EasyRoommate and Vivastreet strengthen global customer experience through the cloud