[24]7 Acquires Australia-based Partner BolderView to Expand Asia-Pacific Operations

[24]7 announced the continued expansion of its Asia-Pacific operations with the strategic acquisition of BolderView Systems, the Australian-based provider of solutions that improve customer experience. Since 2013, BolderView has been a trusted value-added reseller of IntelliResponse’s Virtual Agent solution (now the [24]7 Virtual Agent) in the Asia-Pacific market. Now, as a part of [24]7, BolderView will continue to provide [24]7’s complete customer engagement solutions to a fast-growing market. Continue reading [24]7 Acquires Australia-based Partner BolderView to Expand Asia-Pacific Operations

The Salvation Army Selects ShoreTel Australia

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises announced that The Salvation Army (Australia Eastern Territory) will be rolling out a ShoreTel Unified Communications, Contact Centre and Mobility solution across its entire operation. Continue reading The Salvation Army Selects ShoreTel Australia

RightAnswers Online Contextual Help Improves the Customer Experience by Bringing Answers Straight to the User

PRESS RELEASE: RightAnswers Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, introduced Knowledge Spotlight to provide customers with the answers they need in the context of what they are doing while working in an application or website. Continue reading RightAnswers Online Contextual Help Improves the Customer Experience by Bringing Answers Straight to the User

8×8 Issued New Communications Patent by U.S. Patent and Trademark Office

PRESS RELEASE: 8×8, Inc. a leading provider of cloud-based unified communications and contact center solutions announced that it has been awarded a new patent related to its communication technologies, along with a patent that was acquired as part of the acquisition of the assets of Quality Software Corporation, which closed on June 18, 2015. Continue reading 8×8 Issued New Communications Patent by U.S. Patent and Trademark Office

SugarCRM Partners with Global Consulting and Technology Services Leader Infosys

PRESS RELEASE: SugarCRM announced its partnership with Infosys, a global leader in consulting, technology, outsourcing and next-generation services, to deliver customer relationship management (CRM) solutions based on Sugar products. With more than 900 clients in various industries across 50 countries, Infosys will extend SugarCRM’s global presence in the market for enterprise CRM solutions. Continue reading SugarCRM Partners with Global Consulting and Technology Services Leader Infosys