Artificial Solutions Fuels Intelligent Virtual Assistant for Shell

PRESS RELEASE: Artificial Solutions,™ the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Shell has used the Teneo Platform to develop virtual assistants called Emma and Ethan to help and advise customers on the technical aspects of Shell’s lubricant products in the UK and US markets. Continue reading Artificial Solutions Fuels Intelligent Virtual Assistant for Shell

Shell launches artificial intelligence-powered service for lubricant customers

PRESS RELEASE: Shell is the first company in the lubricants sector to launch an artificial intelligence-driven service for customers – Shell Virtual Assistant. It is an interactive one-stop shop on the Shell website where customers and distributors can ask common lubricant-related questions, available 24 hours a day, seven days a week. Continue reading Shell launches artificial intelligence-powered service for lubricant customers

ING Netherlands Launches Voice Biometrics Payment System in the Mobile Banking App Powered by Nuance

PRESS RELEASE: While banking customers have already been able to use the voice control mode on the ING Netherlands app, now they can also make voice-activated payments leveraging voice biometrics technology from Nuance Communications, Inc. A smart alternative to PINs and passwords, voice biometrics makes mobile banking easier in the ING Netherlands mobile banking app. Continue reading ING Netherlands Launches Voice Biometrics Payment System in the Mobile Banking App Powered by Nuance

Acxiom to Sell IT Infrastructure Management Business

PRESS RELEASE: Acxiom®, an enterprise data, analytics and software-as-a-service company announced that it has entered into a definitive agreement to sell its IT Infrastructure Management business (Acxiom IT) to Charlesbank Capital Partners (Charlesbank) and M/C Partners for total cash consideration of up to $190 million. Continue reading Acxiom to Sell IT Infrastructure Management Business

unblu inc. and Focus Business Solutions Ltd., A Standard Life Company, announce OEM agreement

PRESS RELEASE: Focus Solutions Group Ltd and unblu announced today, that the companies signed an original equipment manufacturing (OEM) agreement under which Focus Solutions will bundle unblu’s co-browsing technology with their financial services distribution platform and tools. Continue reading unblu inc. and Focus Business Solutions Ltd., A Standard Life Company, announce OEM agreement

Birch Enhances Hosted IP PBX Offering with Advanced Call Monitoring & Recording

PRESS RELEASE: Birch Communications, Inc., (“Birch”) a leading nationwide provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses, introduces call monitoring and recording to its TotalCloud PBX® feature portfolio. These new features strengthen Birch’s product offering by allowing business customers to monitor, record and store both inbound and outbound calls over hosted IP PBX networks. Continue reading Birch Enhances Hosted IP PBX Offering with Advanced Call Monitoring & Recording

Echo appoints Tony Slome as Business Development Manager to support growth plans within its specialist debt collection division

PRESS RELEASE: Echo Managed Services, the specialist provider of outsourced end-to-end customer journey solutions, has appointed Tony Slome as Business Development Manager to support growth plans within its expanding debt collection operation. Tony brings over 25 years of experience to the company including being part of the founding team and a Director of the Philips Collection Services subsidiary, Homecoll. Continue reading Echo appoints Tony Slome as Business Development Manager to support growth plans within its specialist debt collection division

UK consumers worried their financial information isn’t secure with big brands

PRESS RELEASE: Four in five consumers aren’t confident that their financial information is secure when dealing with big brands who take card payments over the phone, according to a new survey by Elitetele.com. In addition to this, a third (33%) don’t believe their data is more safe today than it was five years ago. These concerns highlight the importance of companies being PCI Compliant ahead of some of the most significant changes to the EU data protection laws expected in the next two years. Continue reading UK consumers worried their financial information isn’t secure with big brands

Collections departments must act now in advance of expected interest rate rise

PRESS RELEASE: A collections expert has suggested that providers need to start putting plans in place in order to prevent customers defaulting on loans and mortgages in the future, by undertaking a review of their financial circumstances with a view to offering better terms for those less able to withstand an increase in the base rate. Continue reading Collections departments must act now in advance of expected interest rate rise