Shop Direct appoints Webhelp to transform its Digital Customer Service capability

PRESS RELEASE: Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience solutions provider, Webhelp, as part of the company’s drive to become a truly world class digital retailer. The partnership, valued at £209million will see Webhelp deliver multi-channel customer experience on behalf Shop Direct. This will include customer service support through traditional voice contact alongside inbound support through webchat, email and social media channels. Continue reading Shop Direct appoints Webhelp to transform its Digital Customer Service capability

PSS Tackles Pain of Switching Contact Center Vendors

PRESS RELEASE: Companies can now avoid a ‘failed relationship backlash’ if they decide to switch to new contact centre technology with a different vendor. PSS is offering to provide short-term support for legacy systems, so companies are no longer at the mercy of their previous vendor in the vulnerable months leading up to a systems switchover. Continue reading PSS Tackles Pain of Switching Contact Center Vendors

Sinclair Voicenet Partners With VEI To Install Call Recording Solutions In Republic Of Ireland

PRESS RELEASE: Sinclair Voicenet is partnering with VEI (Voice Engineers Ireland), a leading Dublin-based provider of unified communications, IP telephony and wireless technology. Together, the two organisations will focus on the installation and support of call recording and advanced applications to organisations operating contact centres in key market sectors including financial, local government, public safety and security across the Republic of Ireland. Continue reading Sinclair Voicenet Partners With VEI To Install Call Recording Solutions In Republic Of Ireland

DLA Piper and Pegasystems Collaborate to Automate the Management of Regulatory Rule Maintenance for Financial Institutions

PRESS RELEASE: Pegasystems and DLA Piper, a leading global law firm and regulatory advisor, have collaborated to assist Pega in offering new software capabilities enabling financial institutions to reduce the time and costs associated with managing rapidly evolving laws and regulations. Banks can now readily integrate ongoing updates to their customer due diligence regulatory rules through Pega’s industry-leading Know Your Customer (KYC) application, helping ensure they are up to date with major regulatory rule changes affecting client onboarding. Continue reading DLA Piper and Pegasystems Collaborate to Automate the Management of Regulatory Rule Maintenance for Financial Institutions

CyraCom Introduces Unified Video and Telephonic Interpretation Pricing

PRESS RELEASE: CyraCom has introduced unified per-minute pricing for telephonic and video interpreting, reflecting the increasing popularity of video-based communication. Clients can access interpreters via their preferred modality, confident that they will pay the same per-minute rate for Phone or Video Interpretation. Continue reading CyraCom Introduces Unified Video and Telephonic Interpretation Pricing

Vembu Technologies Selects Ameyo to Power Smarter Customer Experiences

PRESS RELEASE: Ameyo announced that Vembu Technologies, leading provider of affordable software and cloud services for data protection, disaster recovery and CRM, has chosen Ameyo Contact Center Technology to add intelligence to its outbound dialing strategy. Vembu Technologies deployed Ameyo platform to provide customers an intuitive, guided and cohesive customer journey while easily onboarding new clients. Continue reading Vembu Technologies Selects Ameyo to Power Smarter Customer Experiences