Intradiem Announces Strategic Partnership with OpenSpan

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact centers, back office and retail frontline workforces announced a strategic partnership with OpenSpan, Inc., a global provider of worker optimization, activity management and automation solutions. The partnership extends Intradiem’s capabilities to leverage agent- and employee-level data to help organizations create enterprise-wide, real-time frontline workforces that span the contact center and back office. Continue reading Intradiem Announces Strategic Partnership with OpenSpan

Loan Science Optimises Contact Programs with Noble Technology

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, reports that Loan Science, a recognised authority in consumer and education loan portfolio management, has chosen the Noble® Enterprise Cloud solution to enhance and optimise its contact programs with unified communications, workforce management and analytics technology. Continue reading Loan Science Optimises Contact Programs with Noble Technology

NewVoiceMedia launches ContactWorld Quickstart to transform sales and service performance of small and mid-sized businesses

PRESS RELEASE: NewVoiceMedia announced that it has launched ContactWorld Quickstart for the SMB market. The true cloud solution will transform the way smaller businesses connect with their customers worldwide, enabling them to deliver a personalised customer service experience and drive a more effective sales team. Continue reading NewVoiceMedia launches ContactWorld Quickstart to transform sales and service performance of small and mid-sized businesses

Workstreampeople lifts customer service to new heights with Anywhere365

PRESS RELEASE: Webchat, social media channels and mobile communications are quickly taking over the role of traditional telephone contact in the field of customer service. In order to enable organisations to provide the best-possible services for their customers via all channels of communication, European market leader Workstreampeople is launching a new version of Anywhere365. This platform offers intelligent communication and dialogue management tools, on-premise or from the cloud, for organisations of any size. Continue reading Workstreampeople lifts customer service to new heights with Anywhere365