New NICE Solution Uses VoC Feedback to Improve Customer Journey in Real Time

PRESS RELEASE: NICE Systems announced a new solution that will allow organizations to use Voice of the Customer (VoC) feedback, in combination with predictive analytics, to positively shape the customer journey in real time. By understanding customer attitudes at various points of engagement across channels and touch points, companies can intercept the journey when necessary and continually adapt it to reduce customer effort, improve retention, and enhance the entire customer experience. Continue reading New NICE Solution Uses VoC Feedback to Improve Customer Journey in Real Time

Uniphore Launches New Version of its Speech Analytics Software, auMina

PRESS RELEASE: Uniphore Software Systems, Chennai-based Speech Recognition Solutions Company launched version 2.0 of its speech analytics software solution, auMina. auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements. Continue reading Uniphore Launches New Version of its Speech Analytics Software, auMina