Ember establishes training division to address business skills and change agenda

PRESS RELEASE: Customer Management Consultancy Ember Services has established a new training division that will help clients build strong people skills and change management capabilities within a customer management environment that is being transformed by channel evolution and technological advances. Continue reading Ember establishes training division to address business skills and change agenda

New GI Insight Development Director aims to drive the integration of online and offline customer data

GI Insight, the data marketing, customer insight and loyalty company, has confirmed the appointment of senior software executive Kevin Van Heerden as Development Director at a time when the firm is making significant advances in the integration of real-time data with other offline and online information. Continue reading New GI Insight Development Director aims to drive the integration of online and offline customer data

Vocalcom Focuses on Latest Cloud Contact Center Software Trends at GITEX

PRESS RELEASE: Vocalcom, a global provider of contact centre software and sales acceleration technology, will highlight its competitive edge in the Middle East market by showcasing its extensive range of cloud solutions at the upcoming 35th edition of GITEX Technology Week. This year’s GITEX will provide Vocalcom an ideal platform to display its next-generation technology solutions designed to enhance customer experience and engagement as well as contribute to regionwide ‘smart’ and digital transformation efforts. Continue reading Vocalcom Focuses on Latest Cloud Contact Center Software Trends at GITEX

Cogito Dialog Now Rated “Avaya Compliant”

PRESS RELEASE: Cogito® Corporation – the software company empowering phone professionals to deliver more engaging and caring customer experiences announces that Cogito Dialog® is compliant with key contact centre solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading Cogito Dialog Now Rated “Avaya Compliant”

Bosch plans Global Service Solutions division

PRESS RELEASE: Effective January 1, 2016, Bosch plans to set up a new division, Bosch Global Service Solutions (SO). It will bring together all the internal and external services offered by the company. As well as continuing successful services such as eCall, customer support, and business process outsourcing, SO will also become the comprehensive Bosch-internal provider of shared service functions relating to administration and sales. The division will emerge from the Service Solutions business unit, which is run by Bosch Sicherheitssysteme GmbH and headquartered in Frankfurt. Continue reading Bosch plans Global Service Solutions division