Nexidia and Cicero Announce Partnership

PRESS RELEASE: Cicero, a leading provider of analytics and automation software for the back office and contact center, and Nexidia, a leading provider of customer interaction analytics solutions announced a partnership that will deliver an innovative approach to recording and desktop analytics for PCI compliance and deeper insight into customer interactions. The solution is being deployed for a large communications company who will utilize pause and resume, a capability that suspends the recording of sensitive information during the call, as well as screen capture to gather valuable metadata from the agent’s desktop. Continue reading Nexidia and Cicero Announce Partnership

CSC to Provide Next-Generation IT Services to Autoglass® Under 10-Year, £25M Contract Extension

PRESS RELEASE: CSC, a global leader in next-generation IT services and solutions, announced that it has signed a new 10-year, $40m (£25m) next-generation IT services contract with Autoglass®, the UK’s leading vehicle glass repair and replacement specialist. Continue reading CSC to Provide Next-Generation IT Services to Autoglass® Under 10-Year, £25M Contract Extension

inContact Appoints New SVP and Chief Strategy Officer

PRESS RELEASE: inContact announced the appointment of Rajeev Shrivastava as senior vice president and chief strategy officer. In this newly created role, Shrivastava will be responsible for company strategy, leadership of the inContact partner product ecosystem, business development and product management. Continue reading inContact Appoints New SVP and Chief Strategy Officer

Enghouse Interactive Receives Multiple 2015 Contact Center Technology Awards from CUSTOMER Magazine

PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, announced that TMC, a global, integrated media company, has named both Enghouse Interactive Communications Center (EICC) and Enghouse Interactive Contact Center: Enterprise (CCE) as 2015 CUSTOMER Contact Center Technology Award winners, presented by CUSTOMER magazine. Continue reading Enghouse Interactive Receives Multiple 2015 Contact Center Technology Awards from CUSTOMER Magazine

Smartling Launches Sitecore Translation Connector for Customer Experience Management across the Globe

PRESS RELEASE: Smartling announced the availability of its Translation Connector for Sitecore. Thanks to this integration, Sitecore users can seamlessly connect to Smartling’s cloud-based translation management platform from within Sitecore to easily and cost-effectively create and manage multilingual content and localize customer experiences. Continue reading Smartling Launches Sitecore Translation Connector for Customer Experience Management across the Globe