Comverse Completes Acquisition of Acision, Creating a Leader in Digital Communication Services

PRESS RELEASE: Comverse, Inc., a global leader in digital services announced it has completed the previously-announced acquisition of Acision, a privately-held leader in secure mobile messaging and engagement services. Comverse acquired all of the equity interests in Acision for a purchase price consisting of $136 million in cash, 3.14 million shares of Comverse’s common stock, and potential earnout payments of up to $35 million. In addition, Acision’s existing $156 million senior credit facility will remain in place. Continue reading Comverse Completes Acquisition of Acision, Creating a Leader in Digital Communication Services

Aspect Software Announces Acquisition of the Technology Assets of LinguaSys, a Leading Provider of Natural Language Understanding (NLU) and Interactive Text Response (ITR) Technology

PRESS RELEASE: Aspect Software announced another key acquisition continuing the company’s successful business transformation to a leading cloud solution provider in the customer engagement space. By acquiring the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider, Aspect bolsters its market-leading omni-channel consumer experience solutions. LinguaSys’ native support for over 18 languages makes the solutions immediately accessible for virtually all regions of the world. Continue reading Aspect Software Announces Acquisition of the Technology Assets of LinguaSys, a Leading Provider of Natural Language Understanding (NLU) and Interactive Text Response (ITR) Technology

Fonolo and SJS Solutions Bring Virtual Queuing Data to Call Center Wallboards

PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back, and SJS Solutions, a global leader in digital displays for contact centers, today announced a partnership to make Fonolo’s virtual queuing data easily visible and actionable to call center managers and agents. Continue reading Fonolo and SJS Solutions Bring Virtual Queuing Data to Call Center Wallboards

VimpelCom’s Beeline Deploys Amdocs Customer Management to Improve Customer Experience and Operational Efficiency

PRESS RELEASE: Amdocs announced that PJSC VimpelCom (Beeline™), one of the largest service providers in Russia, has successfully deployed an Amdocs customer management solution that improves call-center agent efficiency across the country. As a result, Beeline can increase satisfaction and retention rates of its more than 59 million mobile and fixed-line broadband customers throughout Russia. Continue reading VimpelCom’s Beeline Deploys Amdocs Customer Management to Improve Customer Experience and Operational Efficiency

STARTEK implements IntraNext Systems iGuard™ to protect customer credit card data

PRESS RELEASE: STARTEK announced that it has implemented IntraNext Systems iGuard™ to reduce PCI scope and increase payment security in their contact centers. STARTEK is taking a proactive approach to contact center security by implementing iGuard to reduce the exposure of Personable Identifiable Information (PII) in the contact center and its employees, while providing a customer-friendly method where customers control their own data input. In addition to increased security and reduced customer data exposure, STARTEK is measuring the reduction in average transactions times. Continue reading STARTEK implements IntraNext Systems iGuard™ to protect customer credit card data