Noble Systems Announces Winners of Annual Awards at EMEA 2015 Select Noble Users Group

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, recently held its 2015 Select Noble Users Group (SNUG) Conference at The Midland Hotel in Manchester, UK. The theme of the event was “Powering Your Business”, a reference to how the company’s unified platform and technology solutions help its customers face complex business challenges to build more effective strategies, streamline processes and reduce costs. Continue reading Noble Systems Announces Winners of Annual Awards at EMEA 2015 Select Noble Users Group

Virginia Community College System Adopts CodeBaby’s Intelligent Virtual Assistant

PRESS RELEASE: CodeBaby, a global customer engagement and intelligent virtual assistant (IVA) technology provider announced that the Virginia Community College System (VCCS) has implemented CodeBaby to improve the ability for students to navigate the Virginia Education Wizard and help them understand career and educational options at a Virginia college. Continue reading Virginia Community College System Adopts CodeBaby’s Intelligent Virtual Assistant

iMovo Signs a Collaboration Agreement with Zendesk

PRESS RELEASE: iMovo, a leader in the Customer Experience Management arena, has recently announced that it has signed an agreement that extends its collaboration with Zendesk Inc., a leading cloud-based customer service software company.
Zendesk provides a customer service platform designed to bring organisations and their customers closer together. Continue reading iMovo Signs a Collaboration Agreement with Zendesk

County Contact Center to Support More than One Million Residents with inContact Cloud Customer Service Solutions

PRESS RELEASE: inContact announces a major county government is replacing their premise-based contact centre system with the inContact cloud solution. The county will implement inContact’s cloud platform with 300 agents initially, with the expectation to expand operations and customize their contact centre system to provide optimal customer service to their growing resident population. Continue reading County Contact Center to Support More than One Million Residents with inContact Cloud Customer Service Solutions

27 Years of growth sees RSVP become UK’s Leading Call Centre

PRESS RELEASE: RSVP Media Response Limited, the UK’s only call centre staffed across the board by actors, is this year celebrating its 27th anniversary and the fact that the company has become one of the UK’s leading call centres. RSVP is now enjoying exceptional year on year growth, with the past 5 years having seen the number of clients increasing from 9 to 60, the turnover increasing by 125%, and the company taking on 2 additional floors to seat an additional 240 phone operators in the Northern & Shell Tower in Docklands. Continue reading 27 Years of growth sees RSVP become UK’s Leading Call Centre

Connect for Health Colorado consolidates services under expanded CGI contract

PRESS RELEASE: CGI announced the award of a 5-year contract from Connect for Health Colorado® for services that will improve call center performance, provide ongoing system maintenance and upgrades, and allow development of an online portal for health insurance brokers. Leveraging CGI’s Atlas360 digital transformation solution, the Colorado health insurance Marketplace is projected to save approximately 33% in operating costs over five years, for a total savings of US$39.6 million. Continue reading Connect for Health Colorado consolidates services under expanded CGI contract