PRESS RELEASE: Parker Software today announces a major upgrade to WhosOn, its live chat and visitor analytics software that marks the next evolution of online customer communications. Continue reading Live chat just got smart. Parker Software announces WhosOn with intelligent response
PRESS RELEASE: In order to finance its ambitions for further growth, Questback, Europe’s leading supplier of solutions for Enterprise Feedback, Social CRM and online surveys, is raising capital from existing investors. Continue reading Questback raises new GBP £12m investment for increased growth
PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, recently held its 2015 Select Noble Users Group (SNUG) Conference at The Midland Hotel in Manchester, UK. The theme of the event was “Powering Your Business”, a reference to how the company’s unified platform and technology solutions help its customers face complex business challenges to build more effective strategies, streamline processes and reduce costs. Continue reading Noble Systems Announces Winners of Annual Awards at EMEA 2015 Select Noble Users Group
PRESS RELEASE: CodeBaby, a global customer engagement and intelligent virtual assistant (IVA) technology provider announced that the Virginia Community College System (VCCS) has implemented CodeBaby to improve the ability for students to navigate the Virginia Education Wizard and help them understand career and educational options at a Virginia college. Continue reading Virginia Community College System Adopts CodeBaby’s Intelligent Virtual Assistant
PRESS RELEASE: iMovo, a leader in the Customer Experience Management arena, has recently announced that it has signed an agreement that extends its collaboration with Zendesk Inc., a leading cloud-based customer service software company.
Zendesk provides a customer service platform designed to bring organisations and their customers closer together. Continue reading iMovo Signs a Collaboration Agreement with Zendesk
PRESS RELEASE: inContact announces a major county government is replacing their premise-based contact centre system with the inContact cloud solution. The county will implement inContact’s cloud platform with 300 agents initially, with the expectation to expand operations and customize their contact centre system to provide optimal customer service to their growing resident population. Continue reading County Contact Center to Support More than One Million Residents with inContact Cloud Customer Service Solutions
PRESS RELEASE: XOJET, a private on-demand jet charter company, has chosen Marketo’s Marketing Engagement Platform to communicate on a one-to-one level with its customer base and create better synergy between marketing and sales. Continue reading XOJET Selects Marketo to Propel Customer Engagement and Efficiency