Creating an inspiring workplace for Sky

BLOG: A Managed Office Solutions approach delivers a new stimulating working environment for Sky’s Tannochside contact centre. Sky (www.sky.com) is Europe’s leading entertainment company that serves 20 million customers across five countries and has a number of facilities located around the UK that play a key role in supporting this highly successful business; none more so than its contact centre operation at Tannochside which focuses on customer retention. Continue reading Creating an inspiring workplace for Sky

[24]7 Becomes First to Offer Deep Neural Networks Technology in Enterprise IVR in Collaboration with Microsoft

[24]7 announces that it has become the first company to integrate Deep Neural Networks (DNN) technology into enterprise interactive voice response (IVR) using Microsoft’s DNN technology. The new release of the [24]7 Customer Engagement platform with speech recognition enhanced by DNN brings a sea-change in quality to enterprise IVR, with expected recognition accuracy of 95%, an increase as high as 25% as seen in client application tests for different languages. Such dramatic improvements will benefit all languages, not just English, and allow major companies to move more calls to self-service. Continue reading [24]7 Becomes First to Offer Deep Neural Networks Technology in Enterprise IVR in Collaboration with Microsoft

Finally, A Useful Employee Directory App: Introducing Jive Circle, A Secure Way To Quickly Search, Discover And Connect With Colleagues

PRESS RELEASE: Jive Software announced its continued innovation of mobile applications and design leadership with the release of Jive Circle – a secure app for employees to quickly search and discover other employees in their organization. Jive Circle seamlessly integrates with the Jive Chime real-time messaging app, which provides employees the fastest way to connect with colleagues. Continue reading Finally, A Useful Employee Directory App: Introducing Jive Circle, A Secure Way To Quickly Search, Discover And Connect With Colleagues

inContact Identified as Market Leader in Ovum Decision Matrix Report for Multichannel Contact Center Solutions

PRESS RELEASE: inContact announced that Ovum, a leading research firm, has recognized inContact as a Market Leader in the multichannel cloud contact center industry. inContact earned this position in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16, with top scores in the primary categories of Market Impact, Execution and Technology Assessment. An additional boost to the company’s overall score was provided by high marks in customer satisfaction with its “ease of implementation and deployment, flexibility to make changes, and its advanced capabilities.” Continue reading inContact Identified as Market Leader in Ovum Decision Matrix Report for Multichannel Contact Center Solutions

GoDaddy Selects Jive Software to Connect and Engage Employees Worldwide

PRESS RELEASE: Jive Software, Inc., the world’s leading provider of modern communications and collaboration solutions for business announced that GoDaddy selected the Jive-n interactive intranet solution to help drive strategic alignment, and employee engagement and communications. By implementing Jive, the company will help employees work together efficiently and effectively regardless of their location or the device they are using. Continue reading GoDaddy Selects Jive Software to Connect and Engage Employees Worldwide

Indosoft’s Q-Suite 6 In Development

PRESS RELEASE: Indosoft Inc., developer of multi-tenant contact center software, announces the next generation Q-Suite 6. This multi-tenant unified communications platform represents a completely new architecture, developed for the needs of contact centers today. Improvements in design offer greater scalability for this leading call center ACD system for Asterisk. Q-Suite 6 should be available Q4 2015. Continue reading Indosoft’s Q-Suite 6 In Development