Verint Extends Customer Engagement Optimization Vision, Adding Innovative Community Software

PRESS RELEASE: Verint® Systems Inc.,  announced that it has extended its customer engagement optimization portfolio with the addition of a market-leading, enterprise-class community solution. As a result, organizations can uniquely provide actionable intelligence across customers’ omnichannel experiences to include voice, chat, email, web self-service, and now customer and employee communities. Continue reading Verint Extends Customer Engagement Optimization Vision, Adding Innovative Community Software

Cyara Launches the World’s First Automated IVR Mapping Software

PRESS RELEASE: Cyara announced the launch of Cyara Crawler today, the world’s first automated software that explores, maps and documents interactive voice response (IVR) applications and creates Cyara test cases. Cyara Crawler replaces manually-intensive processes with automation and slashes time and cost to bring new customer experience (CX) capability to the market. Crawler’s functionality is particularly significant given the frequent need to make changes to IVR applications to improve the customer experience. Continue reading Cyara Launches the World’s First Automated IVR Mapping Software

Datrix Embraces New Ways to Work with Unify Circuit

PRESS RELEASE: Unify announces that Datrix, an end-to-end network and communication solutions provider, has selected Circuit to deliver collaboration and new ways of working across its entire business. Circuit provides Datrix’s employees with access to seamless voice and video calling, presence and instant messaging, a variety of mobile features and options, all from a single solution. This rich functionality of Circuit enables Datrix to make better, faster decisions, and build cohesiveness amongst team members, no matter the place or time. Continue reading Datrix Embraces New Ways to Work with Unify Circuit

Oracle Helps Organizations Power Customer Experiences with Latest Releases of Oracle Service Cloud and Oracle Social Cloud

Oracle unveiled significant new functionality within Oracle Service Cloud and Oracle Social Cloud that helps organizations deliver better customer experience and drive more informed business decisions. The new social customer service capabilities enable brands to increase social engagement and business insights via a new community self-service solution, enhanced social service and incident routing, and extended social listening and analytics capabilities to private data sources. Continue reading Oracle Helps Organizations Power Customer Experiences with Latest Releases of Oracle Service Cloud and Oracle Social Cloud