Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 50,000 Customers

PRESS RELEASE: Freshdesk, the world’s leading provider of SaaS customer support software, announced the acquisition of live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services. Continue reading Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 50,000 Customers

ShoreTel Launches New Contact Center Solution To Maximize Agent Productivity For All Sized Businesses

PRESS RELEASE: As part of the roll-out of ShoreTel Connect™, ShoreTel® introduced ShoreTel Connect Contact Center™, a robust solution scalable to 1,000 users for both ShoreTel Connect CLOUD™ and ShoreTel Connect ONSITE™. Built on the foundation of ShoreTel’s award-winning Enterprise Contact Center, ShoreTel Connect Contact Center extends the power of multi-channel routing and deep reporting to ShoreTel Connect CLOUD, and delivers a sleek new agent interface for all customers. Continue reading ShoreTel Launches New Contact Center Solution To Maximize Agent Productivity For All Sized Businesses

ShoreTel Rolls Out ShoreTel Connect – Unique Common Platform, User Experience For Cloud, Onsite And Hybrid Unified Communications

PRESS RELEASE: ShoreTel® rolled out ShoreTel Connect™, a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect changes how companies communicate with a unique new collaboration experience that unites groups and adapts to individual preferences. Continue reading ShoreTel Rolls Out ShoreTel Connect – Unique Common Platform, User Experience For Cloud, Onsite And Hybrid Unified Communications