Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 50,000 Customers

PRESS RELEASE: Freshdesk, the world’s leading provider of SaaS customer support software, announced the acquisition of live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services. Continue reading Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 50,000 Customers

ShoreTel Launches New Contact Center Solution To Maximize Agent Productivity For All Sized Businesses

PRESS RELEASE: As part of the roll-out of ShoreTel Connect™, ShoreTel® introduced ShoreTel Connect Contact Center™, a robust solution scalable to 1,000 users for both ShoreTel Connect CLOUD™ and ShoreTel Connect ONSITE™. Built on the foundation of ShoreTel’s award-winning Enterprise Contact Center, ShoreTel Connect Contact Center extends the power of multi-channel routing and deep reporting to ShoreTel Connect CLOUD, and delivers a sleek new agent interface for all customers. Continue reading ShoreTel Launches New Contact Center Solution To Maximize Agent Productivity For All Sized Businesses

ShoreTel Rolls Out ShoreTel Connect – Unique Common Platform, User Experience For Cloud, Onsite And Hybrid Unified Communications

PRESS RELEASE: ShoreTel® rolled out ShoreTel Connect™, a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect changes how companies communicate with a unique new collaboration experience that unites groups and adapts to individual preferences. Continue reading ShoreTel Rolls Out ShoreTel Connect – Unique Common Platform, User Experience For Cloud, Onsite And Hybrid Unified Communications

Sabio appoints Ben Le Feuvre to head up its Network Services operation

PRESS RELEASE: Sabio has appointed Ben Le Feuvre as Head of its Network Services business. Ben joins from Capita IT Enterprise Services, and in his new role will be responsible for developing Sabio’s expanding network services portfolio. The proposition leads on SIP Trunking and Inbound 08/03 solutions but also encompasses data connectivity and interactive text as well as traditional ISDN services managed through the company’s innovative customer billing portal. Continue reading Sabio appoints Ben Le Feuvre to head up its Network Services operation

Enhanced Dashboard Provides Timely, Actionable Views from Any Phone to Improve Coaching and Visibility for Distributed Sales Teams

PRESS RELEASE: Gryphon Networks, a leader in sales intelligence and marketing compliance services, today announced new features to its award-winning Sales Intelligence Platform. The latest version of the Gryphon Sales Intelligence Platform now supports real-time data updates to agent call activity data, providing managers with the insight needed to improve training and sales performance. Continue reading Enhanced Dashboard Provides Timely, Actionable Views from Any Phone to Improve Coaching and Visibility for Distributed Sales Teams

Gryphon Networks Partners with TouchTone Communications for Indemnified Do-Not-Call Compliance Services

PRESS RELEASE: Gryphon Networks, a leader in do-not-call compliance and sales intelligence services announced a partnership with TouchTone Communications, a leading full service telecommunications provider. Through this partnership, TouchTone’s authorized agents can offer its business and enterprise customers Gryphon’s patented call blocking service, TeleBlock Plus, to ensure they never risk the fines and brand damage associated with Do-Not-Call violations from outbound sales and marketing campaigns. Continue reading Gryphon Networks Partners with TouchTone Communications for Indemnified Do-Not-Call Compliance Services

8×8 Named Market Challenger in Ovum’s Decision Matrix Report for Multichannel Contact Center Solutions

PRESS RELEASE: 8×8, Inc., announced that the company was named as a Market Challenger in the latest Decision Matrix Report for Multichannel Contact Center Solutions by Ovum, a leading global technology research firm. This is the first time 8×8 has appeared in the Ovum report, signaling a strong market presence, increased customer adoption and growing momentum in the contact center space. Continue reading 8×8 Named Market Challenger in Ovum’s Decision Matrix Report for Multichannel Contact Center Solutions