Travis Perkins creates virtual contact centre in the cloud to transform service operations

PRESS RELEASE: Travis Perkins, one of the UK and Ireland’s leading builders’ merchant and home improvement retailers, has enhanced customer experiences while slashing response and contact handling times, following the implementation of a storm® cloud contact centre. Continue reading Travis Perkins creates virtual contact centre in the cloud to transform service operations

Customer engagement specialist Rant & Rave partners with Sky

PRESS RELEASE: Sky, Europe’s leading entertainment company, has partnered with customer engagement specialists, Rant & Rave, to better capture and understand the voice of its customers (VOC). The announcement forms part of Sky’s continuing commitment to improve its record-high customer satisfaction levels. Using a combination of text messages and email, Sky regularly invites customers from the UK and Republic of Ireland to express their views following a contact centre interaction, a visit from an engineer or a purchase from a retail outlet. Continue reading Customer engagement specialist Rant & Rave partners with Sky

Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that Global DMS, a leading provider of web-based, compliant real estate valuation software, has chosen its ContactWorld for Service solution to enhance its B2B sales and customer support programmes. Continue reading Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

Pindrop Security Appoints Mike Vandiver as Chief Financial Officer

Pindrop Security, the leading provider of call center anti-fraud and authentication solutions for enterprise call centers, today announced that Mike Vandiver has joined the company as chief financial officer (CFO). Vandiver brings more than 20 years of experience guiding financial strategy for both public and private companies to Pindrop Security. Continue reading Pindrop Security Appoints Mike Vandiver as Chief Financial Officer

InVision Wins Silver Stevie® Award in 2015 International Business AwardsSM and Now Competes in People’s Choice Stevie Awards

PRESS RELEASE: InVision has been named the winner of a Silver Stevie® Award in the ‘Company of the Year’ category at the 12th Annual International Business Awards (IBA). As one of the winners, InVision now competes in the People’s Choice Stevie Awards, which is open for voting at peopleschoice.stevieawards.com. The public voting will conclude on 11th September 2015. Continue reading InVision Wins Silver Stevie® Award in 2015 International Business AwardsSM and Now Competes in People’s Choice Stevie Awards

Webhelp UK boosts numbers in Glasgow with relocation to new modern site

PRESS RELEASE: Webhelp UK, one of the country’s leading BPO providers, has taken on 100 new team members at its new customer experience centre in Glasgow over the last three months with an additional 50 new hires in the pipeline. The announcement comes after the business invested in a state-of-the-art facility at CityPark on Alexandra Parade to replace its previous base at Atlantic Quay. The site was officially opened on Monday 17 August by Webhelp UK CEO, David Turner. Continue reading Webhelp UK boosts numbers in Glasgow with relocation to new modern site