Travis Perkins creates virtual contact centre in the cloud to transform service operations

PRESS RELEASE: Travis Perkins, one of the UK and Ireland’s leading builders’ merchant and home improvement retailers, has enhanced customer experiences while slashing response and contact handling times, following the implementation of a storm® cloud contact centre. Continue reading Travis Perkins creates virtual contact centre in the cloud to transform service operations

Customer engagement specialist Rant & Rave partners with Sky

PRESS RELEASE: Sky, Europe’s leading entertainment company, has partnered with customer engagement specialists, Rant & Rave, to better capture and understand the voice of its customers (VOC). The announcement forms part of Sky’s continuing commitment to improve its record-high customer satisfaction levels. Using a combination of text messages and email, Sky regularly invites customers from the UK and Republic of Ireland to express their views following a contact centre interaction, a visit from an engineer or a purchase from a retail outlet. Continue reading Customer engagement specialist Rant & Rave partners with Sky

Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that Global DMS, a leading provider of web-based, compliant real estate valuation software, has chosen its ContactWorld for Service solution to enhance its B2B sales and customer support programmes. Continue reading Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

Pindrop Security Appoints Mike Vandiver as Chief Financial Officer

Pindrop Security, the leading provider of call center anti-fraud and authentication solutions for enterprise call centers, today announced that Mike Vandiver has joined the company as chief financial officer (CFO). Vandiver brings more than 20 years of experience guiding financial strategy for both public and private companies to Pindrop Security. Continue reading Pindrop Security Appoints Mike Vandiver as Chief Financial Officer