Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit

PRESS RELEASE: Confirmit announced its H1 2015 highlights. After the biggest financial year in company history in 2014, Confirmit has continued its success with a strong first half of 2015, deepening its role as a trusted partner for impactful feedback and research programmes around the world. Specifically, Confirmit prioritised its expansion into the Asia Pacific market through its acquisition of Information Research Management Pty Ltd (IRM), its exclusive value added reseller in Sydney, and the launch of a new SaaS environment in Australia. Continue reading Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit

Genpact Wealth Management Administration Services Expands Into U.K. Financial Services Market

PRESS RELEASE: Genpact announced the expansion of its Genpact OpenWealth® business, which provides wealth management services to wrap platforms, insurers, banks, brokers, wealth, and asset managers into the U.K. market, by closing its acquisition of the U.K. OpenWealth platform from Citibank, N.A. With this market expansion, Genpact adds a center of excellence in Glasgow, Scotland with approximately 140 wealth management professionals, serving key U.K. clients. Continue reading Genpact Wealth Management Administration Services Expands Into U.K. Financial Services Market

Travis Perkins creates virtual contact centre in the cloud to transform service operations

PRESS RELEASE: Travis Perkins, one of the UK and Ireland’s leading builders’ merchant and home improvement retailers, has enhanced customer experiences while slashing response and contact handling times, following the implementation of a storm® cloud contact centre. Continue reading Travis Perkins creates virtual contact centre in the cloud to transform service operations

Customer engagement specialist Rant & Rave partners with Sky

PRESS RELEASE: Sky, Europe’s leading entertainment company, has partnered with customer engagement specialists, Rant & Rave, to better capture and understand the voice of its customers (VOC). The announcement forms part of Sky’s continuing commitment to improve its record-high customer satisfaction levels. Using a combination of text messages and email, Sky regularly invites customers from the UK and Republic of Ireland to express their views following a contact centre interaction, a visit from an engineer or a purchase from a retail outlet. Continue reading Customer engagement specialist Rant & Rave partners with Sky