Rant & Rave to capture easyJet’s passenger feedback in real- time

PRESS RELEASE: Rant & Rave has been selected by easyJet, Europe’s leading airline, to capture real-time feedback from its growing customer base of over 60 million people. In an effort to better understand what really matters to their customers, the airline have decided to trial the use of Rant & Rave’s technology to invite their passengers to share their thoughts on their experience at critical points throughout their journey. Continue reading Rant & Rave to capture easyJet’s passenger feedback in real- time

CafeX Names Dave Phillips as Managing Director for EMEA and Asia-Pacific Regions

CafeX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms, announced that Dave Phillips has joined the organization as managing director. In this capacity, he is responsible for CafeX’s business development, sales and marketing initiatives in Europe, the Middle East, Africa, Asia, and the Pacific Region. Continue reading CafeX Names Dave Phillips as Managing Director for EMEA and Asia-Pacific Regions

Etihad Airways selects BT for Global Contact Centre Virtualisation

PRESS RELEASE: Etihad Airways has signed a five-year, multi-million dollar agreement with BT (British Telecom) one of the world’s leading providers of communications services and solutions, to virtualise its global contact centres. The partnership has enhanced the airline’s guest experience by reducing call waiting times, introducing new servicing capabilities, and providing services in 15 languages.   Continue reading Etihad Airways selects BT for Global Contact Centre Virtualisation

Intellicom’s hosted contact centre supports delivery of critical home care services to over 800 clients

PRESS RELEASE: Indigenous unified communications service provider, Intellicom today announced that it has deployed a two-site hosted contact centre solution for leading not-for-profit home care provider, Fingal Home Care.  Intellicom’s Intelligent Communications Platform (ICP) supports the delivery of critical home care services to over 800 clients in north Dublin, Louth and Meath. Continue reading Intellicom’s hosted contact centre supports delivery of critical home care services to over 800 clients