Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers

PRESS RELEASE: Verint® Systems and Vidyo, a leading provider of affordable cloud-based visual communication technology announced their collaboration to bring video to today’s customer engagement centers. The combined offerings allow businesses to bring greater insight into customer interactions by integrating video calls using the VidyoWorks™ platform with Verint’s engagement management and voice recording solutions—both part of the company’s broader customer engagement optimization portfolio. Continue reading Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers

DXI To Showcase Latest Advanced Capabilities for Flagship Product EasyContactNow™ Under 8×8 Corporate Brand

PRESS RELEASE: 8×8 announced that it will showcase the latest capabilities of EasyContactNow™ (ECN) as part of 8×8’s suite of advanced contact centre solutions. The company will feature ECN under the 8×8 corporate brand at Customer Contact Expo, 30 September –1 October, in London, Olympia, Stand C10. Continue reading DXI To Showcase Latest Advanced Capabilities for Flagship Product EasyContactNow™ Under 8×8 Corporate Brand

Panasonic unveils new cost-saving phone for business

PRESS RELEASE: Panasonic has announced the launch of a brand-new, featured-packed addition to its highly successful SIP desk phone line up. The new KX-HDV230 SIP desk phone has been designed to bring increased versatility and usability to the small business world, while offering the cost-saving capabilities that are so critical to their success. Continue reading Panasonic unveils new cost-saving phone for business

TCN Honored With 2015 Communications Solutions Product of the Year Award

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions Product of the Year honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the past 12 months. Continue reading TCN Honored With 2015 Communications Solutions Product of the Year Award