Vocalcom to Integrate New Twitter Ecosystem Solutions into its Cloud Contact Centre Software

PRESS RELEASE: Vocalcom has announced that it will release shortly its social customer service solution for Twitter through the integration of Twitter’s new ecosystem solutions—a suite of data products and functionality designed especially for enterprises with the interest of building the next generation of customer service solutions. With this solution, Vocalcom cloud contact center software will offer rich context about customers, gain insights from customer service interactions, and prioritize conversations that need attention. Continue reading Vocalcom to Integrate New Twitter Ecosystem Solutions into its Cloud Contact Centre Software

Noble Maestro Named a 2015 Product of the Year

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, has received a “2015 Product of the Year Award” from TMC, a global, integrated media company. The Award recognises Noble Maestro version 8. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage agents, campaigns, lists, and data, assign contact strategies, coordinate multichannel activities and control workflows. Continue reading Noble Maestro Named a 2015 Product of the Year

Interactive Intelligence Named Market Leader in Ovum’s Multichannel Cloud Contact Centre Report

PRESS RELEASE: Interactive Intelligence has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. According to the report, Interactive Intelligence’s “ability to adapt and offer numerous different cloud deployment options for its customers is a strength that helped it to gain a place among the market leaders.” Continue reading Interactive Intelligence Named Market Leader in Ovum’s Multichannel Cloud Contact Centre Report

Manulife Customers Can Say “So Long” or “Au Revoir” to Passwords and PINs

PRESS RELEASE: Manulife announced that it has enhanced its contact centre customer experience with the deployment of natural language understanding (NLU) and voice biometric technologies. Manulife is the first company in Canada to introduce voice biometrics as well as natural language understanding in a single interactive voice response (IVR) system offered in both English and French. Continue reading Manulife Customers Can Say “So Long” or “Au Revoir” to Passwords and PINs