Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, today announced that Freedom Finance is looking to enhance its customer experience with the Noble Enterprise Solution. Freedom Finance recently reviewed the contact centre technology market with a view to replacing their unsupported legacy dialler; they engaged multiple vendors to evaluate their ability to meet the organisation’s current and future requirements. Noble Systems was eventually chosen following a deep-dive review of the shortlisted technologies and the vendors – including product roadmap, support and implementation. Continue reading Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution

Zappix Announces Visual IVR Live Chat Integration with SnapEngage

PRESS RELEASE: Zappix, the innovative Smartphone Visual IVR provider, announced that it is now integrated with SnapEngage, a leading live chat provider. With this new capability, companies can provide live chat functionality via a Visual IVR service in minutes, allowing their customers live chat communications with customer service representatives via an OmniChannel customer service smartphone app. Continue reading Zappix Announces Visual IVR Live Chat Integration with SnapEngage

Contract Callers Goes Live with State-of-the-Art Collection System from Interactive Intelligence

PRESS RELEASE: Contract Callers Inc. (CCI), a leading provider of debt collection and call center services in the utility, telecom, financial services, and government sectors, has deployed Interaction Collector (formerly the Latitude software suite) from Interactive Intelligence. Interaction Collector provides comprehensive payment processing, credit reporting, dispute resolution, workflow and client reporting tools. Continue reading Contract Callers Goes Live with State-of-the-Art Collection System from Interactive Intelligence

NICE Implementation at PT Bank Permata Tbk Gains Recognition as Best CRM Project in Indonesia

PRESS RELEASE: NICE Systems announced that it is the winner of a 2015 Technology Implementation Award from The Asian Banker. NICE was recognized as the Best CRM Project in Indonesia following its successful implementation at PT Bank Permata Tbk (PermataBank). Continue reading NICE Implementation at PT Bank Permata Tbk Gains Recognition as Best CRM Project in Indonesia

Mattersight Listed in Gartner’s Hype Cycle for Contact Center Infrastructure, 2015

PRESS RELEASE: Mattersight Corporation announced that it has been identified in the Gartner “Hype Cycle for Contact Center Infrastructure, 2015” report. Mattersight is named as a sample vendor for the following categories: mediated interaction matching, emotion detection/recognition, customer engagement center interaction analytics, speech analytics and customer engagement center quality management. Continue reading Mattersight Listed in Gartner’s Hype Cycle for Contact Center Infrastructure, 2015

inContact Enables its Customers to Provide the Highest Level of Consumer Data Protection Through PCI Level 1 Certification

PRESS RELEASE: inContact announces its cloud platform is now certified as compliant with Payment Card Industry (PCI) Data Security Standards (DSS) Level 1. With the recent addition of PCI DSS Level 1 compliance as a Service Provider to their previous portfolio of PCI DSS compliant solutions, inContact can now offer deployment in environments that cover a wide range of customer PCI DSS requirements. inContact offers the only single instance, multi-tenant contact center solution that is Level 1 compliant. Continue reading inContact Enables its Customers to Provide the Highest Level of Consumer Data Protection Through PCI Level 1 Certification

New Study Debunks the Myth of the Disengaged Millennial

PRESS RELEASE: The findings of a new survey conducted by Mattersight Corporation of over 1,000 millennials offer a surprising alternative to the popular perception of this group as tech-savvy smartphone addicts who would rather text, tweet or post than talk to people over the phone or face-to-face. In fact, millennials prefer direct, human interactions over digital options in most instances, and want chemistry, understanding and respect out of those interactions. Continue reading New Study Debunks the Myth of the Disengaged Millennial