PRESS RELEASE: Zappix, the innovative Smartphone Visual IVR provider, announced that it is now integrated with SnapEngage, a leading live chat provider. With this new capability, companies can provide live chat functionality via a Visual IVR service in minutes, allowing their customers live chat communications with customer service representatives via an OmniChannel customer service smartphone app.
“We are excited to work with SnapEngage, and include live chat as a new customer service communication channel via our Visual IVR,” said Zappix Chairman, Avner Schneur. “We built our mobile platform to give companies multiple communications paths that facilitate live agent interaction, voice and non-voice assistance and a variety of self-service options. The real-time, live chat advantages of SnapEngage provide businesses of every size and type a versatile customer-friendly Visual IVR smartphone app that also delivers comprehensive multi-channel analytics in a single location.”
The easy-to-use Zappix mobile platform, with its Omni Channel technology, places capability and convenience at the customer’s fingertips. The ability to quickly explore different contact center customer service communication channels and retrieve answers immediately, dramatically enhances the user experience. In addition to improving customer satisfaction, SnapEngage’s secure and cost-effective live chat delivery over the Zappix smartphone app can reduce agent support costs while improving a company’s Net Promoter Score™ (NPS).
“We’re proud to partner our live chat, real-time customer engagement capability with Zappix,” said Jerome Breche, the CEO of SnapEngage. “Integrating with the Zappix Smartphone Visual IVR app for Web, iPhone and Android further extends the options available for our business clients to use live chat in engaging with key customer audiences..
As an exceptionally flexible Visual IVR app, Zappix integrates voice and non-voice visual content with customer service channels that include phone (voice), web, live chat, mobile online forms, and multi-media (audio or video) self-help resources. Companies using this platform can realize significant reductions in app development costs while giving service-seeking customers exactly what they want and need– better agent interactions driven by automation, self-service, around-the-clock accessibility and enhanced mobile/web convenience.