Debunking the myths of cloud security

BLOG: Dave Paulding, a regional director at Interactive Intelligence looks at how security and privacy are being addressed for contact centres… Over the last 10 years technology has evolved at an unprecedented rate and this shift – from static technology, to the mobile workplace – has had a huge impact on the way businesses operate. IT decision makers particularly those in the contact center industry, have felt the brunt of this change with IaaS, PaaS and cloud based services transforming business operations. Continue reading Debunking the myths of cloud security

PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement

PRESS RELEASE: Verint® Systems announced that PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, is bringing customer engagement to the next level with the deployment of Verint’s latest speech analytics solution. With the offering, PCCW Teleservices has advanced capabilities in call recording, quality management and speech analytics in English, Cantonese and Mandarin to capitalize on potential opportunities and enhance the customer experience. PCCW Teleservices is the first business process outsourcing (BPO) company in the Greater China region to deploy this latest version. Continue reading PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement

NewVoiceMedia ranked among top 100 cloud services providers

PRESS RELEASE: NewVoiceMedia announced that it ranks among the world’s Top 100 Cloud Service Providers (CSPs), according to Penton’s fifth annual Talkin’ Cloud 100 report. The Top 100 CSPs generated more than $30 billion in combined cloud services revenues in 2014, up nearly 29 percent from the previous year. Continue reading NewVoiceMedia ranked among top 100 cloud services providers

Acqueon Releases Analytics Based Customer Experience Solutions for Cisco Contact Center

PRESS RELEASE: Acqueon Technologies Inc., a leader in the customer collaboration industry has released two new products as part of its newly expanded suite of customer experience solutions for Cisco Contact Center Enterprise and Hosted Collaboration Solution. Acqueon Insights Platform (AiP) and Acqueon Intuitive Response (AiR) integrate various customer data sources to provide holistic, contact center based business intelligence and predictive service (capabilities). Continue reading Acqueon Releases Analytics Based Customer Experience Solutions for Cisco Contact Center

Interfacing Technologies Acquires Leading Web Live Chat Software HeyBubble Inc

PRESS RELEASE: Interfacing Technologies Corporation announces that it has acquired New York based HeyBubble Inc, an award-winning provider of web live chat software. The addition of HeyBubble’s SAAS based sales and support live chat application strengthens Interfacing’s portfolio by adding thousands of SMBs from diversified industries to its enterprise customer base. Continue reading Interfacing Technologies Acquires Leading Web Live Chat Software HeyBubble Inc

Manchester United Announces Global Partnership With HCL Technologies

PRESS RELEASE: Manchester United has announced a ground-breaking global partnership with leading IT services company HCL Technologies. As part of this partnership HCL and Manchester United will work together to explore and unveil a number of digital initiatives to transform the experience of the Club’s 659 million global followers. Continue reading Manchester United Announces Global Partnership With HCL Technologies