Debunking the myths of cloud security

BLOG: Dave Paulding, a regional director at Interactive Intelligence looks at how security and privacy are being addressed for contact centres… Over the last 10 years technology has evolved at an unprecedented rate and this shift – from static technology, to the mobile workplace – has had a huge impact on the way businesses operate. IT decision makers particularly those in the contact center industry, have felt the brunt of this change with IaaS, PaaS and cloud based services transforming business operations. Continue reading Debunking the myths of cloud security

PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement

PRESS RELEASE: Verint® Systems announced that PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, is bringing customer engagement to the next level with the deployment of Verint’s latest speech analytics solution. With the offering, PCCW Teleservices has advanced capabilities in call recording, quality management and speech analytics in English, Cantonese and Mandarin to capitalize on potential opportunities and enhance the customer experience. PCCW Teleservices is the first business process outsourcing (BPO) company in the Greater China region to deploy this latest version. Continue reading PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement

NewVoiceMedia ranked among top 100 cloud services providers

PRESS RELEASE: NewVoiceMedia announced that it ranks among the world’s Top 100 Cloud Service Providers (CSPs), according to Penton’s fifth annual Talkin’ Cloud 100 report. The Top 100 CSPs generated more than $30 billion in combined cloud services revenues in 2014, up nearly 29 percent from the previous year. Continue reading NewVoiceMedia ranked among top 100 cloud services providers