Bravissimo customers value new online video chat service with live video assistance from Vee24

PRESS RELEASE: Live video assistance provider, Vee24 announces that UK lingerie retailer Bravissimo is now using the Vee24 solution to offer live video assistance to consumers shopping on the Bravissimo website. Website users can now interact with the Bravissimo customer service team using live video, where the customer can see the consultant on the screen, ask questions and see the product range close up. Early results have shown that video assisted support is converting 3 times more sales than unassisted browsing. Continue reading Bravissimo customers value new online video chat service with live video assistance from Vee24

Sinclair Voicenet Expands Applications Expertise With New Appointment

PRESS RELEASE: Sinclair Voicenet has appointed Christopher Ayton as Applications Consultant.  In this new role he will consult with customers in a wide range of market sectors including local government, public safety and enterprise contact centres, to help them extract maximum value from their installed solutions.  He will also provide pre-sales support for system upgrades and new installations. Continue reading Sinclair Voicenet Expands Applications Expertise With New Appointment

Startel and Professional Teledata Announce Merger

PRESS RELEASE: Startel Corporation, a provider of unified business communications for contact centers and telephone answering services (TAS) announced its merger with Professional Teledata, a pioneer in order entry, billing management and hosted and premise-based solutions for call centers. Effective September 2, 2015, Professional Teledata is now a wholly owned independent subsidiary of Startel. Continue reading Startel and Professional Teledata Announce Merger

Fast-Growing Business Process Outsourcer Selects inContact’s Complete Cloud Contact Center Solution

PRESS RELEASE: inContact announces a fast-moving Business Process Outsourcing (BPO) firm, with more than 250 call center agents supporting multiple industries has selected inContact’s complete cloud platform. This growing BPO is transitioning from a premise solution to the cloud and needs an enterprise-grade cloud solution to improve their customer experience and increase revenues. Continue reading Fast-Growing Business Process Outsourcer Selects inContact’s Complete Cloud Contact Center Solution