Macfarlane’s new Contact+ platform introduces powerful Conversation Management capability

PRESS RELEASE: Macfarlane has launched Contact+, a true omni-channel contact centre technology platform that’s designed to help organisations of all sizes deliver enhanced and consistent customer experiences, regardless of the communications channel used. Contact+ is now available as an on-premise system or as a cloud-based service. At the heart of Contact+ is a powerful and sophisticated Conversation Management module that maintains an awareness of complete conversations, comprising any number of interactions, taking place between an organisation and its customers. Continue reading Macfarlane’s new Contact+ platform introduces powerful Conversation Management capability

‘Ask a question’ gives intelligent answers on KLM.com

PRESS RELEASE: Travellers searching the website of KLM, the Dutch national airline, will find it easier than ever before to find the information they need.  Via an ‘Ask a question’ service, travellers will get an immediate single right answer (not a multiple search result) to any question they ask. The service opens a dialogue with each traveller and provides contextual information depending on who they are and what they’re trying to achieve. The ‘Ask a question’ service runs on DigitalCX, the intelligent platform for customer interaction developed by CX Company. Continue reading ‘Ask a question’ gives intelligent answers on KLM.com

Natterbox launches revolutionary Wallboards for contact centres, sales and customer service teams

PRESS RELEASE: Natterbox, a UK based global voice services provider today announces Natterbox Wallboards, a powerful and flexible real-time reporting engine that delivers visual performance management information for phone-based sales and customer service teams. Continue reading Natterbox launches revolutionary Wallboards for contact centres, sales and customer service teams

ONZO announces new customer engagement platform for utilities

PRESS RELEASE: ONZO, a global provider of data science-based energy analytics solutions for the utility industry announced a new version of its consumer engagement and insight platform. The latest release includes several new features and enhancements designed to further improve the effectiveness of utility programs whose success requires customer engagement and participation. Continue reading ONZO announces new customer engagement platform for utilities

Travel media sales specialist calls on Teliqo for international hosted telephony service

PRESS RELEASE: The UK’s leading content marketing agency specialising in travel and lifestyle – APL Media – has selected a direct hosted telephony service from Teliqo to support its critical outbound advertising sales and business requirements. Continue reading Travel media sales specialist calls on Teliqo for international hosted telephony service

Interoute reaches agreement to acquire Easynet, adding scale, skills and capability to one of Europe’s leading ICT providers

PRESS RELEASE: Interoute, owner-operator of one of Europe’s largest networks and a global cloud services platform, announced today that it has entered into an agreement to acquire European managed services provider Easynet, subject to certain customary closing conditions. The transaction places an enterprise value of £402 million on Easynet. On a pro forma basis, after giving effect to the acquisition, Interoute would have had total revenue of over €700 million in the twelve months ended 30 June 2015. Continue reading Interoute reaches agreement to acquire Easynet, adding scale, skills and capability to one of Europe’s leading ICT providers

Solgari announces Cloud Business Communications partnership with QK Services in Asia Pacific

PRESS RELEASE: Solgari, a global provider of cloud business communication software solutions, and QK Services, the leading enterprise IT Services provider in Australia, announce partnership to address the growing cloud telephony, collaboration & contract centre requirements of Asia Pacific corporates. Continue reading Solgari announces Cloud Business Communications partnership with QK Services in Asia Pacific

Contact Solutions Completes Acquisition of NexxPhase

PRESS RELEASE: Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence announced it has acquired NexxPhase, a wholly owned subsidiary of business process outsource provider NexxLinx. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems. Continue reading Contact Solutions Completes Acquisition of NexxPhase