Dee Valley Water partner with Rant & Rave to bring the voice of their customers to life

PRESS RELEASE: Dee Valley Water, has partnered with Customer Engagement specialists, Rant & Rave, in an effort to better understand what really matters to the 258,000 people they serve. Customers who have recently interacted with the Dee Valley contact centre will now be invited to share their thoughts on the service they’ve received via text message or email – the method used will be driven by each individual’s contact preferences. Continue reading Dee Valley Water partner with Rant & Rave to bring the voice of their customers to life

Questback transforms feedback analysis with flexible, dynamic MySight dashboard

PRESS RELEASE: Businesses today increasingly rely on feedback data from customers, employees and the market to drive decision making. However turning these increasing volumes of data into actionable insight is difficult and time consuming. Existing reporting tools are complex to set up, difficult to use, and often fail to link data across the enterprise. To meet this need for richer, more intuitive, interactive real-time reporting Questback, the global leader in enterprise feedback management (EFM), has launched the MySight dashboard. Continue reading Questback transforms feedback analysis with flexible, dynamic MySight dashboard

TSA Telco Group Wins Noble Systems’ SNUG ‘Innovations Award’

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology solutions, presented its “Innovations Award” to TSA Telco Group, an industry-leading provider of telemarketing services in Australia, at the 2015 Select Noble Users Group (SNUG) APAC conference – a gathering of Noble Systems clients and partners – held earlier this year on the Gold Coast, Queensland. Continue reading TSA Telco Group Wins Noble Systems’ SNUG ‘Innovations Award’

Global Consumer Footwear and Apparel Company Selects Five9 for CRM Integrations and Multi-channel Offering

PRESS RELEASE: Five9 announced that a global footwear and apparel corporation, which designs, markets and distributes innovative footwear, apparel and accessories, has selected Five9 to power its contact center. Continue reading Global Consumer Footwear and Apparel Company Selects Five9 for CRM Integrations and Multi-channel Offering

CCT ContactPro for EMC certified by Avaya DevConnect

PRESS RELEASE: CCT ContactPro application successfully passes all compliance tests for leading Avaya call center platform. CCT ContactPro is an Omni- Channel Agent Desktop that enables call center agents and supervisors to manage all inbound and outbound communications channels. It helps businesses to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing agent efficiency. Continue reading CCT ContactPro for EMC certified by Avaya DevConnect