Clark Pest Control Implements Aerialink’s Conversational Messaging Platform to Text with Customers for a Competitive Advantage

PRESS RELEASE: Aerialink, Inc., a leading mobile communications company providing a powerful messaging platform, and Mosaic NetworX, a strategic partner and full-service telecommunications service provider announced the launch of the Conversations Messaging Platform for California-based Clark Pest Control.  Conversations™ enables a business to provide a personalized and context appropriate experience for each and every customer via text messaging. Continue reading Clark Pest Control Implements Aerialink’s Conversational Messaging Platform to Text with Customers for a Competitive Advantage

Ormuco selects MigSolv as its UK Data Center Partner

PRESS RELEASE: Ormuco announces it has chosen MigSolv as its UK data center partner.  The partnership will allow Ormuco to deliver high quality, service based colocation services to the large enterprises. Ormuco, an HP Helion Network charter member, offers a cloud services platform for service providers, ISVs and businesses around the globe. With nodes in Canada, U.S., EMEA and soon, LATAM and Japan, it is rapidly building a global network of cloud services to service both local data requirements as well as global, multinational companies. Continue reading Ormuco selects MigSolv as its UK Data Center Partner

Transera’s Global Omni-Channel Contact Center Solution Deployed in Roland Corporation’s Japanese Call Center

PRESS RELEASE: Transera announced that Roland Corporation, a leading manufacturer and distributor of electronic musical instruments and equipment, has deployed Transera’s Global Omni-Channel Contact Center solution in its Japan-based call center. Continue reading Transera’s Global Omni-Channel Contact Center Solution Deployed in Roland Corporation’s Japanese Call Center

Infoline Wins Best Government Call Centre Award With Vocalcom

PRESS RELEASE: Infoline LLC, a leading Business Process Outsourcing (BPO) service providers in Oman was recognized for their best Government projects at an award ceremony held in Dubai recently. Vocalcom, a leading global provider of omnichannel cloud-based contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, hosted the event. Continue reading Infoline Wins Best Government Call Centre Award With Vocalcom

Sabio simplifies contact centre deployments with comprehensive data connectivity offering

PRESS RELEASE: Contact centre technology specialist Sabio has extended its Network Services portfolio with the addition of a range of data connectivity offerings. Intended to simplify the deployment of end-to-end customer contact technology solutions, including the provision of the company’s Sabio OnDemand hosted SaaS contact centre solution, Sabio Network Services’ data connectivity services cover SIP Trunking support, Internet Access, VPLS and MPLS Wide Area Networks, as well as datacentre services with the colocation and hosting of customer equipment. Continue reading Sabio simplifies contact centre deployments with comprehensive data connectivity offering

The KPMG Nunwood 2015 UK Customer Experience Excellence Centre Analysis

PRESS RELEASE: The UK’s leading customer experience brands have been revealed in a signficant report released today, highlighting best practice across multiple sectors. The largest of its kind, the Customer Experience Excellence Centre analysis, by customer specialists KPMG Nunwood, reveals who is leading the field and acknowledges the brands who have realised success through customer experience transformation. Continue reading The KPMG Nunwood 2015 UK Customer Experience Excellence Centre Analysis

LivePerson and NTT Solco Team Up to Transform the Contact Centre

liveperson_logoLivePerson and NTT Solco Corporation announced a partnership to deliver digital customer engagement solutions to leading enterprises in Japan. By combining NTT Solco’s expertise as the pioneer in Japan’s contact center industry and LivePerson’s innovation in digital customer engagement, the two companies aim to transform how Japanese brands and consumers connect. Continue reading LivePerson and NTT Solco Team Up to Transform the Contact Centre

TouchCommerce enhances customer experience across devices with major updates to its conversation platform

PRESS RELEASE: TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands announced that it has updated its Conversation Platform, specifically focusing on its flexible integration framework and APIs. As a result, TouchCommerce customers and their end-users will benefit from new integration capabilities and rapid deployment. One example is the ability for enterprise customers to add the TouchCommerce live chat experience to any of their native mobile apps. Continue reading TouchCommerce enhances customer experience across devices with major updates to its conversation platform

Celcom Axiata Berhad Achieves 16-Point NPS Improvement with NICE Voice of the Customer Solution

PRESS RELEASE: NICE Systems announced that Celcom Axiata Berhad, a premier mobile telecommunications provider in Malaysia, has realized a significant improvement in customer satisfaction since implementing the NICE Fizzback​ solution in November 2014. Throughout its retail branches, NPS (net promoter score) has increased by 15 points, while its contact center operations have seen a 16-point NPS improvement. Continue reading Celcom Axiata Berhad Achieves 16-Point NPS Improvement with NICE Voice of the Customer Solution