OneFamily appoints Olive Communications in £1.5 million deal

PRESS RELEASE: OneFamily, the modern mutual that counts one in 12 UK families as its customers, is set to invest £1.5 million over four years in the latest state-of-the-art communications technology as part of its ongoing mission to stay at the forefront of agent support. Continue reading OneFamily appoints Olive Communications in £1.5 million deal

NewVoiceMedia announces Vision apps for Sales and Service, powered by the Salesforce Wave Analytics Platform

PRESS RELEASE: NewVoiceMedia announced the pilot of two NewVoiceMedia Vision apps – Vision for Sales and Vision for Service. Powered by the Salesforce Wave Analytics Platform, these apps allow business users to deliver instant, deep analytics about customer communications so sales and service reps can boost sales performance and deliver better customer experiences. Continue reading NewVoiceMedia announces Vision apps for Sales and Service, powered by the Salesforce Wave Analytics Platform

Innovative technology helping Home Group deliver the perfect service

PRESS RELEASE: IT specialists TSG configured a system for housing provider Home Group’s customer services centre to deal with in-bound calls from its 120,000 customers efficiently. To enable immediate use the system was initially deployed as a cloud based solution on Microsoft Office 365 before being migrated across to Microsoft SharePoint to fit in line with Home Group’s preferred on-premise IT strategy. Continue reading Innovative technology helping Home Group deliver the perfect service

Veridian Solutions Expands Verint Workforce Optimization and Speech Analytics in the Cloud in Australia

PRESS RELEASE: Veridian Solutions, an Australian business solutions provider with deep integration capabilities specializing in contact center solutions announced that it is offering the Verint® Systems suite of workforce optimization and speech analytics solutions in the cloud for customers in Australia. Continue reading Veridian Solutions Expands Verint Workforce Optimization and Speech Analytics in the Cloud in Australia

TinyOwl Joins Hands with Ameyo to Boost its Food Ordering Processes

PRESS RELEASE: TinyOwl, the preeminent and fastest food ordering app has joined hands with customer interaction management platform expert, Ameyo. The tie up involves TinyOwl successfully implementing Ameyo Customer Engagement Hub to power its Inbound and Outbound food ordering processes.Prior to implementing Ameyo, TinyOwl had got frequent consumer requests on call drops. This led the company to search for an intelligent contact center technology that was capable of automating the entire dialing process, reducing call abandonments and powering customers’ experience. Continue reading TinyOwl Joins Hands with Ameyo to Boost its Food Ordering Processes

Aiful, Japan’s Third Largest Consumer Finance Company, Will Automate Collections with Cloud-Based FICO Solution

PRESS RELEASE: Together with its client Aiful Corporation (TYO: 8515), one of Japan’s largest consumer finance companies, FICO is bringing significant benefits of automated, analytics-based customer engagement to Japan. Continue reading Aiful, Japan’s Third Largest Consumer Finance Company, Will Automate Collections with Cloud-Based FICO Solution