NewVoiceMedia announces ContactWorld for Wearables, a new app built with Salesforce Wear, bringing the wearable contact centre experience to the enterprise

PRESS RELEASE: NewVoiceMedia announced it has launched ContactWorld for Wearables on the Salesforce AppExchange, enabling businesses to connect with customers, partners and employees in new ways. ContactWorld for Wearables was built with the Salesforce Wear Developer Pack, a collection of open-source starter apps that let developers quickly design and build wearable apps that connect to leading wearable devices and the Salesforce App Cloud. Continue reading NewVoiceMedia announces ContactWorld for Wearables, a new app built with Salesforce Wear, bringing the wearable contact centre experience to the enterprise

Vocalcom Launches Click2Start Cloud Call Center to Deliver More Customers to SMBs

PRESS RELEASE: Vocalcom, a global provider of cloud-based call center software and sales acceleration technology, announced that it has launched Click2Start for the SMB market. The true cloud solution simplifies call center set-up or modernization for small and mid-sized businesses, enabling them to leverage up-to-date solutions without bearing the burden of upfront capital or additional IT investments. Continue reading Vocalcom Launches Click2Start Cloud Call Center to Deliver More Customers to SMBs

PROACTIS gets proactive with £1.8m Redcentric private cloud

PRESS RELEASE: UK cloud services provider Redcentric has signed a £1.8m private cloud deal with UK eProcurement solutions company PROACTIS to offer the ISV more direct control of its hosted infrastructure and give its hundreds of UK customers the option of faster disaster recovery. Continue reading PROACTIS gets proactive with £1.8m Redcentric private cloud

8×8’s EasyContactNow team invites attendees to take the ‘88 second challenge’ at Customer Contact Centre Expo 2015

PRESS RELEASE: At this year’s Customer Contact Expo at London Olympia, 30th September – 1st October 2015 the EasyContactNow team are inviting visitors to take the ‘88  seconds challenge’ on their stand (C10).  Attendees will be invited to test their speed on a step machine for 88 seconds, with the highest score winning a Fitbit activity tracker. The physical speed challenge emphasises how EasyContactNow can be quickly and easily adapted and implemented to support any customer facing department within an organisation to meet demand. Continue reading 8×8’s EasyContactNow team invites attendees to take the ‘88 second challenge’ at Customer Contact Centre Expo 2015

8×8 Announces New Integration With Salesforce for Enterprise Cloud Communications

PRESS RELEASE: 8×8 announced that the company has extended its partnership and enterprise cloud communications integrations with Salesforce to offer an out-of-the box Desk.com integration. 8×8 will be demonstrating its award-winning line of enterprise cloud communications, business analytics, product integrations with Salesforce and the first public display of its Desk.com integration with Virtual Office at Dreamforce® 2015, in Moscone’s North Hall, Booth N1822, September 15-18. Continue reading 8×8 Announces New Integration With Salesforce for Enterprise Cloud Communications